DSG Day 12 Daily Debrief review
DSG Day 12 Daily Debrief Quiz
Test your knowledge and understanding of the essential processes and protocols from the DSG Day 12 Daily Debrief. This quiz covers various topics related to escalations, customer service, and corporate responsibilities.
- Check your grasp of critical communications.
- Enhance your knowledge of reporting issues.
- Get ready for real-life scenarios!
Escalations – An Athlete wants to cancel an order they placed 4 hours ago. Unfortunately, the order has begun processing and can’t be cancelled. How do you de-escalate the situation?
CSC – An Athlete was charged for a Buy Online Pick Up In-Store order they did not pick up. Which CEP queue would you use to submit the issue to CSC?
Escalations – Any issue can escalate
True
False
Corporate – Which KB article can you reference for reporting serious HR issues?
KB 150
KB 28
KB 82
KB 92
CSC – What system would use to send an athlete an email when an Athlete calls and requests a receipt for an online purchase?
CEP
VDI
CVCC
Escalations – Always recap the information that the Athlete already knows from the emails they have received to resolve an issue.
True
False
Corporate – We are required to report any issues of harassment, discrimination, or law violation if reported to us by an Athlete or associate.
True
False
CSC – An Athlete has received the same wrong item two times in a row. Which CEP queue would you use to submit the issue to CSC?
CSC Reseach
CSC Bopis Research
CSC Bin Check
CSC OCAdmin order research
We try to resolve each call the first time.
True
False
Escalations – What are reasons an Athlete might escalate a situation? Select all that apply
They think they will get help faster
They don’t feel the Teammate is knowledgeable
They don’t feel the agent is competent
They are hangry
When sending a notification to HR in CEP, which email notification bubble do you need to select?
Store Notification
Other Notification
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