Select Guest 2.0

What are the Select Guest Statuses?

Member, Celebrity, Showman, Magician and Popstar

Insider, Wizard, Witch, Gargoyle and Empress

ShowmanHero, Villain, Sidekick, Icon, Champion, Goddess

Member, Insider, Champion, Icon, and Legend

How do Select Guest Members earn Omni Credits?

Nights Stayed + Purchases beyond room

Number of Stays + Spa Package

Onyx Status + Daimond Nights

Discount Purchases + Star Dollar

What is a Loyalty Ambassador?

Exclusive position with Omni Hotels and Resorts

In charge of overseeing the Select Guest Program on property

Works with each department to create WOW moments

All of the above

Which Omni Core Value is highlighted in the presentation?

Heart for Al

All Together

All for one

Power of All

What is the Medallia question, specifically for Select Guest?

How would you rate your Overall Experience as a Select Guest Member?

How satisfied as a Select Guest Member with the Overall Service?

Did you feel appreciated as a Select Guest Member?

What score would you provide for you Select Guest Amenity?

How often can a guest receive a Medallia survey?

Every Stay

Every 30 days

Every 60 days

Every other stay

Who will not receive a survey?

Associate Rate Code

Family & Friend Rate Code

Email address with @omnihotels.com

All of the above

Which Select Guest Status is invite only?

Champion

Legend

Insider

Guest

Omni Credits determine the member’s Select Guest Status

True

False

How can Select Guest book a Free Night using Omni Credits?

By accessing their Select Guest Account online

Calling reservations at 800 – FOR – OMNI

Speaking with the Loyalty Ambassador

All of the above

Omni Credits will expire 36 months (3 years) once earned

True

False

Tier Dollars equal to;

Room Spend + Purchases Beyond the Your Room

Room Taxes + Spa Purchases

Golf Fees + Gratuities

Ski Rental + Catering Charges

All Select Guest Members regardless of Status; can book through an OTA Site, such as Booking.com or Expedia.com, and receive full credit for their stay and full Select Guest Benefits

True

False

How many Tier Dollars earned equal Champion Status?

$100 Tier Dollars

$50,000 Tier Dollars

$4,000 Tier Dollars

$1 Tier Dollar

If a Free Night reservation is cancelled with expired Omni Credits, the Member will receive their Omni Credits back in their account.

True

False

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