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Wi-Fi Troubleshooting

What kinds of issues can a Sapphire Eye detect?

AP connectivity

Authentication

DHCP

Interference

All 4 of the above

Only 3 of the above

How does Sapphire Eye identify RRM/controller settings issues?

By measuring signal strength and channel changes

By measuring RADIUS and DHCP

By measuring signal strength and packet loss

By measuring channel changes and throughput

What kinds of issues can a Mobile Eye detect?

Roaming

Coverage

Congestion

Interference

All 4 of the above

Only 3 of the above

What can you do about interference problems? (check all that apply)

Jam the signal of the interferer

Avoid the interference

Remove the source of interference

Upgrade device drivers

What can you do about roaming problems? (check all that apply)

Upgrade device drivers

Move closer to the router or AP

Increase roaming aggressiveness in the Device Manager

Set up a mesh network

What can you do about coverage problems? (check all that apply)

Move closer to your router or AP

Modify Tx power settings in the controller

Move your router or AP closer to you

Upgrade device drivers

What can you do about congestion problems? (check all that apply)

Talk to your ISP about the bottleneck

Add another AP channel to spread out the traffic

Get closer to your router or AP

Ensure users are on 5 GHz

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