COVID 19

A customer is complaining about fitting room restrictions. What do you do?

you open the fitting room, because customers are our number one priority

you kindly apologize and politely explain that this restriction is for their own safety

You notice that a customer is already trying on a jacket on the salesfloor and looking into the mirror. What do you do?

You approach him saying that it fits him nice and offer him an add on item

you approach him saying that due to the govrnment restrictions trying is not allowed

What do you do with the jacket if the customer does not buy it?

you put it back to the salesfloor

You put it in the stockroom for 48h

Two ladies enter the store, one of them is not wearing a face mask. What do you do?

You let her in, thinking that she might not feel comfortable with the mask since the customers should always feel relaxed in our store

You approach her offering her a face mask for her own safety since the safety of our customers is one of our highest priorities

You notice that customers are not following the Social distance rule in the queue in front of the cash wrap. What do you do?

You pretend you do not see them , thinking that we already have the Social distance stickers on the floor and you do not want to disturb them

You approach them nicely, explaining that they have to keep Social distance for their own safety

It is a busy day and since our store capacity is 50 persons, we are already full. New customers are trying to enter the store. What do you do?

You aplogize and kindly explain that we are full, but as soon as there is a chance to let them in, you will do it

You let them in, thinking that they are potential buyers and you will not lose this opportunity

What is the approx. distance you need to keep when approaching a customer?

about 2 arms

about 1 arm

You notice that one of your colleagues in not wearing gloves when touching the cash wrap. What do you do?

you think that he might not feel comfortable with them, however, it is his choice

You approach him reminding him that wearing gloves is mandatory and it is for the safety of our community

How often we should clean and disinfect the store areas?

every 2 hours if possible

before opening and closing