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CPTR 159

Who manages Blackboard Issues?
Bobby Smith
Paula Phelps
Scott Ireland
Zak Larson
Who Manages Active Directory Accounts?
Bobby Smith
Paula Phelps
Scott Ireland
Zak Larson
Who Manages Self-Service Accounts?
Bobby Smith
Paula Phelps
Scott Ireland
Zak Larson
When resetting a Active Directory account, you need to verify the last 4 of their SSN
Bobby Smith
Paula Phelps
Scott Ireland
Zak Larson
What is the default password for Active Directory and Blackboard?
What's essential information to get for a ticket?
Name
ID Number
Contact Info
Password
Service Tag
Graduation Year
Department
Estimated Fix Time
All of the Above
None of the Above
A student comes in with an issue on their Laptop and you need to create a ticket. What should the title be?
If a student just needs a password entered, I DO NOT need to create a ticket.
What is important info to get for an issue ticket?
Name
ID Number
Contact Info
Password
Service Tag
Graduation Year
Department
Estimated Fix Time
All of the Above
None of the Above
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