ORG B

In the experiential approach, innovation occurres in a _____________ environment

Uncertain

Predictable

Flexible

Calm

The key to innovation is to use _______, _______ and _______?

Testing, planning and hands on experience

Intuition, hands on experience and flexible options

Intuition, planning and powerful leaders

Hands on experience, flexible and creativity

What are the five aspects in the experiential approach?

Testing, Design iterations, powerful leaders, milestones and multifunctional teams

Planning, involving suppliers, design interations and powerful leaders

There are only 4

Lower costs, unfreezing, small consistent improvements, testing and planning

What are the goals of this approach?

Three aspects exist to the experiential approach strategy. They are ___, ___ and ____

Small consistent improvements, unfreezing, using overlapping steps

Planning, empowering workers and consistent improvements

Build something different, better and new

Improve performance, use intuition and create a hands on experience

A cycle of repetition where a company tests a prototype

Milestones

Involving suppliers

Testing

Design iterations

Keeping everyone on task and instilling urgency falls under which of the five aspects?

Design iterations

Powerful leaders

Freezing

Milestones

Name and and describe in brief five aspects of the experiential approach (10 marks)

The compression approach brings about what type of change?

Discontinuous

Incremental

Time bound

Organizational

What is NOT an aspect of the compression approach?

What are the goals of this approach? a) lower costs b) incremental improvements c) establishment of a new dominant design d) to create powerful leadership

What is NOT one of the five parts of this approach?

Planning

Involving suppliers

Testing

Using overlapping steps

Which of the five parts are based on outsourcing work?

Planning

Freezing

Involving suppliers

Design iterations

What is the strategy behind the compression approach? (3 marks)

What is the assumption behind the compression approach? (1 mark)

Kurt Lewin posits that the process has three steps. _____, _____ and _____

Unfreezing, freezing and multifunctional teams

Testing, intuition and flexible options

Unfreezing, change and design iterations

Unfreezing, change and freeze

There are six characteristics to the freeze phase. Name them. (6 points)

What should you do when managing change? a) create strong guiding coalition b) remove obstacles to new vision c) plan and create short term wins d) provide a hands on experience

Which is NOT a change tool and technique

GE workout

Multifunctional teams

Organizational development

Results driven change

There are 9 things that managers shouldnt do when managing change. Name 5 ( 5 points)

To attain results driven change one must

Set SMART goals

Get help from consultants

Test action steps and evaluate results

Stress the importance to improve immediately

All of these things must be done

Organizational development is ? a) long range approach to change b) a short term approach to change c)assumes that intuition is the key to change d) assumes that top management is needed to support the cause

There are seven sequential steps with a change agent. Please list them in order. (7 marks)

What does it mean to empower workers and how can one empower their workforce? (2 mark)

There are three ways to empower workers. They are ____, ______ and _______

Information, knowledge and power

Organizational structure, decision making authority, knowledge

Information, resources and decision making authority

Resources, powerful leadership and information

Organizational culture does NOT encompass

Key values

Beliefs

Milestones

Attitudes shared by members of the org

OC is based on:

Testing, research, design iteration and consistency

Empolyee empowerment, company vision, adaptability and consistency

Company vision, adapdability, employee involvement and consistency

All of the above

OC exists ono three levels:

Surface, expressed values and beliefs and involvement

Unconcious beliefs, surface and consistency

Expressed values and beliefs, surface level and unconscioous assumptions and beliefs

None of these are correct

One of the advantages of the product structure is that it is easier to assess work unit performance.

True

False

Duplication of resources is a drawback of which structural approach?

Geographic

Functional

Customer

Product

Cross department coordination is easier in the functional structure?

True

False

ORG B

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