Overdrafts Quiz
Overdrafts Quiz
Test your knowledge about overdraft policies and their implications in the banking sector! This quiz will challenge your understanding of various aspects related to overdrafts, checking accounts, and customer satisfaction.
Topics covered include:
- Opt-in policies
- Prepaid card accounts
- Fee structures and customer impact
Should you offer Opt-In on Checking Accounts?
Yes, offering opt-in will give customers options
No, customers do not want to overdraw their account
Which type of Institution offers the most Reloadable Prepaid Card (RPC) Checking Accounts?
Banks
Thrifts
Credit Unions
Should you offer Di Minimis on Checking?
Yes, offering Di Minimis on Checking will increase customer satisfaction
No, offering Di Minimis will decrease OD revenue
Should you charge for Deposit Transfers for Checking?
Yes, charging for every deposit transfer will increase revenue
No, consumers will turn away from us if we charge
Yes, after a certain amount of transfers
Should you charge a higher Overdraft price to increase revenue?
Yes, the higher the price the higher the revenue
No, the lower the price the higher the volume which in turn will increase revenue
The price of an overdraft is not significant. Other factors are more important to drive revenue such as marketing, cross sell, and checking features.
Do Mobile App Deposits reduce the risk of a customer being overdrawn?
Yes, mobile apps are in real time so the deposit will hit before the overdraft
No, mobile apps deposits process within one business day so the overdraft fee will hit first
Should Overdraft Channels be priced differently?
No, all prices should be the same
Yes, different channels should have different prices
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