Customer Service
Customer Service Excellence Quiz
Test your knowledge and skills in customer service with our engaging quiz designed specifically for you! This quiz will help you evaluate your understanding of essential customer service practices.
Key Features:
- 11 thought-provoking questions
- Score yourself on customer interaction techniques
- Learn best practices for improving customer satisfaction
Do you escort customer to trial room?
Yes
No
Never
Is asking questions to customer wrong?
Yes
No
Could be
What do you do when customer is browsing our collection?
Simply standing
Engage
Using mobile
What action to be taken if the product is out of stock or NA?
Check Inventory
Suggest to visit other store/brand
Inform Manager
Not possible
How do you greet customers ?
Hello sir!
Hi sir!
Welcome!
Welcome to Louis Philippe
What is the question that you asks when customer came out from trial room?
How is the fit/colour?
Smile
Do folding
Using mobile
How often do you check your performance?
Weekly
Daily
Monthly
Yearly
Which of these is correct formula to find out ABV
Sale divide by bills
Bills divided by sale
Sale divided by walk-in
Non of the above
Qty sold is 13 shirts π and 7 trousers π with 4 bills, what is the ABS?
2.7
3.2
4.0
3.0
Following VM guidelines lead to lost of sale
True
False
I donβt know
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