Customer Support Couriers Mini Quiz

A customer living in Edinburgh has ordered some Hairpin legs. They mention that they have arrived damaged. They’ve sent us photos and they wish to return them for a full refund. Which courier company and return method should be used to get the item back to the warehouse?

A customer has emailed advising that they have returned their item via a label that we provided on E-desk and is wanting a refund. How could we check whether this item has been received back?

What is the maximum weight that a DPD returns label will accept?

An EU customer had ordered a Powder coating oven 25 days ago. The oven has broken down and after advice from our technical department, we need to arrange a collection. Which courier would we need to use to arrange this collection?

We are wanting to arrange a DHL collection for a customer for tomorrow. What is the smallest collection timed window that we can offer the customer?

We have dispatched an order with DHL; however, the customer has called advising that it has not been delivered to the correct address. What could we use on the courier’s site as a means to determine whether this was correct?

What is the maximum weight that a UPS returns label can accept?

A UK customer is wanting to return 2 x SKU: 7008. Which courier and return method should be used to retrieve their order?

A UK customer has ordered a black aquarium bundle which was delivered via pallet and the cabinet was not delivered along with the tank and other accessories, meaning we need to re-send SKU 10622. Which courier would we use?

What is the maximum weight parcel that UPS can collect?