Customer Support Couriers Mini Quiz
Customer Support Couriers Mini Quiz
Test your knowledge on customer support and courier services with our engaging mini quiz! From understanding delivery methods to package weights, this quiz covers essential aspects of courier operations that every customer support representative should know.
- Challenge your understanding of courier protocols.
- Learn about return methods and customer inquiries.
- Check your knowledge on delivery logistics and regulations.
A customer living in Edinburgh has ordered some Hairpin legs. They mention that they have arrived damaged. They’ve sent us photos and they wish to return them for a full refund. Which courier company and return method should be used to get the item back to the warehouse?
DPD, Returns label
DHL
UPS Label
A customer has emailed advising that they have returned their item via a label that we provided on E-desk and is wanting a refund. How could we check whether this item has been received back?
Check the tracking via courier’s website using consignment we provided
The customer returns activity tab on OW
All of the above
None of the above
What is the maximum weight that a DPD returns label will accept?
10kg
20kg
30kg
40kg
An EU customer had ordered a Powder coating oven 25 days ago. The oven has broken down and after advice from our technical department, we need to arrange a collection. Which courier would we need to use to arrange this collection?
Spavins
Janssen/Decker
Tuffnells
All the above
We are wanting to arrange a DHL collection for a customer for tomorrow. What is the smallest collection timed window that we can offer the customer?
All day/ 9am-5pm
3 hour collection slot
1 hour collection slot
2 hour collection slot
We have dispatched an order with DHL; however, the customer has called advising that it has not been delivered to the correct address. What could we use on the courier’s site as a means to determine whether this was correct?
The GPS tracking
The address stated in delivery details
All the above
None of the above
What is the maximum weight that a UPS returns label can accept?
70kg
40kg
30kg
20kg
A UK customer is wanting to return 2 x SKU: 7008. Which courier and return method should be used to retrieve their order?
DHL collection
DPD Label
Pallet
All the above
A UK customer has ordered a black aquarium bundle which was delivered via pallet and the cabinet was not delivered along with the tank and other accessories, meaning we need to re-send SKU 10622. Which courier would we use?
Spavins
DHL
DX
None of the above
What is the maximum weight parcel that UPS can collect?
70kg
30kg
40kg
60kg
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