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Quizzes > Business & Finance

Cashier Assessment Test: Cash Register Procedures & Accuracy

Quick, free cash register test-practice core procedures with instant results.

Editorial: Review CompletedCreated By: Eva Van BeekUpdated Aug 25, 2025
Difficulty: Moderate
Questions: 20
Learning OutcomesStudy Material
Colorful paper art depicting a quiz on cashier register procedures assessment.

This cashier assessment test helps you practice register procedures like scanning, cash handling, and balancing. Answer 15 questions to check speed and accuracy with instant results. For extra practice, build confidence with cash handling practice, sharpen numbers on a cashier math test, or improve everyday calculations with retail math practice.

What is the correct first step when you begin your shift at the register?
Count and verify your till against the starting cash amount, signing the cash log (Correct: Confirms accountability and prevents disputes)
Perform a forced software update on the POS
Start scanning the first customer's items immediately
Remove high-denomination bills from the drawer
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Which coins should you give as change first to minimize the number of coins returned?
Match the customer's coin preference
Use the largest denominations possible (quarters before dimes, then nickels, then pennies) (Correct: Fewer coins makes reconciliation easier and speeds checkout)
Always give pennies first
Alternate between coin types to keep the drawer balanced
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A customer hands you a $20 bill for a $7.65 purchase. Which option provides both the correct change amount and a denomination breakdown using the fewest pieces?
$12.35 in bills and coins: $10 bill, $2 bills or two $1s, one quarter, one dime (Correct: 20.00 - 7.65 = 12.35) (correct)
$12.15
$12.25
$12.35
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True or False: You should place a received bill on top of the cash drawer while making change, returning it to the drawer only after giving change.
False
True
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When scanning items, what is the best practice if a barcode fails to read after two attempts?
Key in the item number/PLU from the label or use item lookup (Correct: Ensures price accuracy and inventory tracking)
Ask the customer to estimate the price
Skip the item and add it at the end
Enter a random price close to the shelf tag
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True or False: If a coupon is expired by one day, you may override it without manager approval.
True
False
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When handling age-restricted items, what is the correct procedure?
Accept a photo of an ID on a phone
Scan the item and proceed if the customer is in a hurry
Ask for ID only if the customer appears under 18
Request a valid government-issued ID and verify date of birth meets policy before completing the sale (Correct: Ensures legal compliance)
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What should you do if the customer claims a shelf price differs from the scanned price?
Average the two prices
Give a random discount that seems fair
Refuse and tell them to contact corporate
Perform a price check or follow the store's lowest-price or pricing policy procedure (Correct: Ensures accurate and fair pricing)
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True or False: It is acceptable to leave your register unlocked while stepping away for less than a minute.
True
False
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What is the correct action when you suspect a counterfeit bill?
Place it in the drawer and count it as cash
Accept it and note the customer's description
Return it to the customer immediately
Follow the counterfeit procedure: retain if safe, do not return, notify a supervisor, and complete required documentation (Correct: Preserves evidence and follows law)
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During end-of-shift balancing, what should you do if you discover an overage or shortage?
Report it immediately, document the variance, and follow reconciliation procedures (Correct: Maintains integrity and enables investigation)
Adjust the numbers to match expected totals
Donate the difference to the tip jar
Ignore if under $5
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A customer wants to return an item without a receipt. What is the correct approach?
Refund to any card provided
Refuse immediately without offering options
Refund cash for any return
Follow store policy: verify via lookup if possible, require ID if needed, and issue store credit per rules (Correct: Balances customer service and loss prevention)
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Which is the correct handling of discounts and coupons?
Stack all discounts regardless of policy
Apply the largest discount only
Apply eligible discounts first, then manufacturer coupons as permitted; do not exceed item price unless policy allows (Correct: Ensures compliance and accuracy)
Apply coupons to non-qualifying items to appease the customer
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True or False: It is acceptable to discuss a customer's purchase history with another customer if names are omitted.
False
True
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How should you handle a declined card at checkout?
Keep the card until they bring cash
Discreetly inform the customer of the decline and offer to retry, use a different payment method, or split the payment (Correct: Protects privacy and keeps the transaction moving)
Announce the decline to the line for transparency
State the specific decline code aloud
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What should you verify before accepting a check, if your store allows checks?
Bank phone number only
ID per policy, check date, payee, amount written and numeric match, signature, and authorization steps (Correct: Reduces risk of bad checks)
Only the dollar amount
Check number sequence only
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When performing a post-void on a transaction, what is essential?
Shred the original receipt
Manager approval and a note explaining the reason (Correct: Prevents abuse and maintains audit trail)
No documentation is needed if done quickly
Only customer approval is necessary
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True or False: You should print and staple full card numbers to receipts for chargebacks.
False
True
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What is the correct response if the POS displays a tax-exempt prompt for an eligible customer?
Apply a flat 10 percent discount instead
Select tax exempt, capture required documentation or ID number, and verify items qualify (Correct: Ensures compliance)
Ignore the prompt to keep the line moving
Remove tax from all items without verification
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True or False: If a barcode is damaged, you should create a new barcode using a personal device.
False
True
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Learning Outcomes

  1. Identify essential steps for initializing a cashier register
  2. Demonstrate accurate handling of cash transactions and receipts
  3. Apply correct barcode scanning and item entry techniques
  4. Analyse register discrepancies and resolve errors efficiently
  5. Evaluate end-of-shift balancing and reporting procedures
  6. Master customer interaction protocols during checkout

Cheat Sheet

  1. Start with a Consistent Float - Kick off every shift by setting aside a fixed "float" of cash in your register. This little nest egg keeps transactions flowing smoothly and helps you spot any surprises later on.
  2. Master Accurate Cash Handling - Counting cash twice might feel repetitive, but it's your best defense against mistakes. A quick recount before you finalize a sale keeps both you and your customers smiling.
  3. Implement Effective Barcode Scanning Techniques - Keep your scanner lens sparkling and position barcodes squarely under the beam to zip through sales. A clean, well-aligned scanner means less rescanning and happier lines.
  4. Regularly Reconcile the Cash Drawer - At shift's end, tally up the day's takings and match them to your sales reports. Catching small mismatches early makes balancing a breeze - and saves you headaches later.
  5. Understand and Address Register Discrepancies - Notice an overage or shortage? Jump on it right away to find out why. Quick detective work helps keep your till honest and your records spot-on.
  6. Follow End-of-Shift Balancing Procedures - Wrap up by counting the cash, pulling out your float, and bagging the rest for deposit. These final steps seal the deal on accurate reporting and clear auditing.
  7. Enhance Customer Interaction During Checkout - Flash that friendly smile, make eye contact, and ring up sales like a pro. Positive vibes at the till turn first-time shoppers into regulars.
  8. Limit Access to the Cash Register - Assign only trusted team members to handle money. Fewer hands in the till mean fewer chances for mix-ups or slip-ups.
  9. Conduct Random Spot Checks - Surprise cash counts keep everyone on their toes and catch hiccups before they balloon. A quick check here and there keeps your register honest.
  10. Stay Vigilant Against Counterfeit Bills - Arm yourself with counterfeit detection tools like pens or scanners, especially when accepting big bills. A simple test can save your shop from costly surprises.
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