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Quizzes > Business & Finance

Travel Agent Quiz: Product Knowledge and Booking Basics

Quick, free travel agent test for product, booking, and insurance know-how. Instant results.

Editorial: Review CompletedCreated By: Mike MindelUpdated Aug 28, 2025
Difficulty: Moderate
Questions: 20
Learning OutcomesStudy Material
Colorful paper art depicting a quiz on Travel Agent Product Knowledge Assessment.

This travel agent quiz helps you check product knowledge, booking steps, and basic insurance terms. Answer 15 quick questions to spot gaps before client calls, then build skills with a product knowledge quiz, brush up on policies in an insurance quiz, or unwind with travel trivia questions.

Which of the following best describes a non-refundable airline ticket?
A ticket that allows changes with a fee but no refund
A ticket that requires full payment at airport check-in
A ticket that cannot be cancelled or changed for a refund
A ticket that is always free of change fees
Non-refundable tickets do not allow refunds if cancelled; they are generally cheaper but inflexible. Changing dates or cancelling offers no monetary return, making them non-refundable.
Which hotel room type typically includes access to a private executive lounge?
Executive room
Junior suite
Standard room
Deluxe room
Executive rooms often include lounge access as part of their premium offering. Standard and deluxe rooms usually do not provide lounge privileges.
What does 'PNR' stand for in airline reservation systems?
Personal Number Reference
Prebooked Non-Refundable
Passenger Name Record
Price Negotiation Rate
PNR stands for Passenger Name Record, which contains all the itinerary and passenger details in a reservation. It is the unique code used to manage bookings.
Which of the following is an example of an airline ancillary service?
Onboard complimentary magazine
Free airport shuttle
Standard in-flight meal
Seat selection
Seat selection is typically offered at an extra cost beyond the base fare, making it an ancillary service. Complimentary magazines and in-flight meals are usually included in the fare.
In tour product terminology, what does 'FIT' stand for?
Free Individual Travel
First-In Time
Fully Inclusive Tour
Fully Independent Traveler
FIT stands for Fully Independent Traveler, referring to a tour product tailored to individual preferences rather than a group schedule. It allows maximum flexibility for the traveler.
Which hotel rate type is typically non-refundable if canceled within 30 days of arrival?
Walk-in rate
Advance purchase rate
Corporate negotiated rate
Best available rate
Advance purchase rates require full prepayment and generally do not allow refunds if canceled within the specified period. Other rate types often permit changes or cancellations.
A traveler seeking a customizable itinerary that travels at their own pace should be recommended which type of tour?
Group tour
FIT (Fully Independent Traveler)
City sightseeing pass
Cruise package
FIT tours are designed to let the traveler choose their activities and pace without a fixed group schedule. Group tours and package passes follow predetermined schedules.
Which travel insurance policy primarily covers emergency medical expenses and evacuation abroad?
Comprehensive medical policy
Baggage protection policy
Personal liability insurance
Trip cancellation coverage
A comprehensive medical policy covers medical treatment and medical evacuation during travel. Other policies focus on trip cost, baggage, or legal liability, not medical emergencies.
Which airline ancillary upsell is most beneficial for a passenger on a long-haul flight?
Standard window seat
Extra legroom seat
In-flight magazine subscription
Complimentary non-alcoholic drink
Extra legroom seats improve comfort on long flights and are a common ancillary upsell. Standard seats and complimentary items do not add the same level of comfort.
A client wants to explore traditional Japanese temples and geisha districts. Which city would you recommend?
Yokohama
Sapporo
Hakone
Kyoto
Kyoto is famous for its temples, traditional neighborhoods, and geisha districts. The other cities are known for beer festivals, hot springs, and port attractions respectively.
What is required to guarantee a hotel reservation during booking?
Credit card authorization
Cash deposit at the front desk
On-site payment at check-in
Prepaid voucher
A valid credit card authorization guarantees the reservation and secures payment in case of no-shows. Prepaid vouchers or cash are not universally accepted guarantees at booking stage.
In airline booking protocols, the deadline by which a booking must be ticketed is called the:
Check-in time
Reservation hold period
Ticketing time limit
Departure cut-off
The ticketing time limit is set by the airline and defines when the reservation must be converted into a ticket. Check-in and departure cut-off refer to airport procedures.
Which pricing strategy sets room or seat prices dynamically based on current demand and inventory?
Bundled pricing
Flat rate pricing
Dynamic pricing
Seasonal pricing
Dynamic pricing adjusts rates in real time according to demand and availability. Bundled or seasonal rates use fixed structures rather than real-time data.
When recommending ancillary services to passengers, which technique involves asking about their travel preferences?
Hard selling
Needs-based selling
Product dumping
Direct offering
Needs-based selling starts by uncovering the passenger's needs and preferences, then offering options tailored to them. Hard selling and direct offering do not focus on customer-specific requirements.
In travel insurance, which add-on coverage compensates for lost or delayed luggage?
Liability insurance
Baggage protection coverage
Medical evacuation
Cancel-for-any-reason
Baggage protection coverage reimburses for loss, theft, or delay of luggage. The other options cover trip cancellations, medical emergencies, or legal liability, not baggage issues.
What technology allows packaging flights, hotels, and car rentals into a single booking in real time?
Global distribution system
Customer relationship management system
Third-party meta-search
Dynamic packaging engine
A dynamic packaging engine integrates multiple travel components into one transaction in real time. GDS provides inventory but not the bundling logic for dynamic offers.
Which section of a travel insurance policy specifies what is not covered under the plan?
Conditions
Inclusions
Endorsements
Exclusions
The exclusions section explicitly lists risks and situations the policy does not cover. Inclusions describe covered items, while conditions and endorsements deal with policy terms and amendments.
Which performance metric measures a hotel's gross operating profit per available room?
GOPPAR
ADR
RevPAR
Occupancy rate
GOPPAR stands for Gross Operating Profit Per Available Room, showing profitability. ADR measures average rate, RevPAR measures revenue, and occupancy rate measures rooms sold percentage.
For a tourist visiting multiple Schengen Area countries for 10 days, which visa type is required?
Business invitation visa
Transit visa
Schengen short-stay visa
National long-stay visa
A Schengen short-stay visa allows travel across member countries for up to 90 days within a 180-day period. Transit visas are limited to airport use and national visas apply to single countries.
Which upselling close technique assumes the sale by offering options rather than asking for a yes or no?
Soft close
Direct close
Assumptive close
Summary close
The assumptive close treats the purchase as a given and offers choices to finalize the details. It differs from summary or direct closes, which directly ask for the sale or recap benefits.
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Learning Outcomes

  1. Identify core features of airline, hotel, and tour products.
  2. Analyse customer requirements to suggest optimal travel solutions.
  3. Evaluate travel insurance options and policy inclusions.
  4. Apply destination knowledge for personalized recommendations.
  5. Demonstrate proficiency in booking and reservation protocols.
  6. Master upselling techniques for ancillary travel services.

Cheat Sheet

  1. Core Product Features - Dive into the essential traits of airline, hotel, and tour offerings so you can match every client's dream trip with the perfect product. Knowing these features inside-out lets you craft memorable itineraries and build trust with travelers.
  2. Customer Needs Analysis - Hone your ability to ask the right questions and dig deep into what each traveler truly wants. By mastering this skill, you'll deliver personalized recommendations that delight clients and keep them coming back.
  3. Insurance Evaluation - Explore various travel insurance plans and learn how to compare coverage options like a pro. You'll gain confidence in suggesting policies that protect clients from unexpected mishaps, ensuring peace of mind on every journey.
  4. Destination Expertise - Build up a mental map of hot spots, hidden gems, and local customs around the globe. Armed with this intel, you can craft tailor-made experiences that elevate every trip from ordinary to unforgettable.
  5. Booking Protocols - Master the step-by-step procedures for airline, hotel, and tour reservations so nothing falls through the cracks. Your attention to detail will ensure seamless confirmations and happy, hassle-free clients.
  6. Upselling Techniques - Learn how to suggest upgrades, excursions, and add-ons in a friendly, value-focused way. When done right, upselling enhances the guest experience and boosts your bottom line - win-win!
  7. Industry Vocabulary - Get comfortable with the lingo, abbreviations, and jargon travel pros use every day. Clear communication with suppliers and clients will set you apart as a knowledgeable and trustworthy advisor.
  8. Rate Structures - Discover the difference between net rates and commissionable fares to price packages accurately. This insight will help you maximize earnings while offering competitive deals.
  9. Rewards Programs - Uncover how hotels, resorts, and cruise lines reward travel agents with perks and commissions. Tap into these programs to give clients extra value and grow your own travel business.
  10. Trend Monitoring - Stay ahead of emerging travel trends, safety alerts, and geopolitical shifts to guide clients toward smart, well-informed choices. Being the first to know turns you into a go-to expert in your circle.
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