Operational Risk
Operational Risk Awareness Quiz
Test your knowledge and awareness of operational risk procedures with our comprehensive quiz designed for financial professionals. Ensure you're up-to-date on critical security protocols and customer service guidelines.
- Engage with 14 thought-provoking questions
- Identify areas for improvement in your operational risk knowledge
- Gain insights into best practices in the financial industry
What do you do if you arrive at the meeting point in the morning and you are notified that all other staff are delayed?
Go in alone and open the branch
Keep waiting outside
Call corp to watch CCTV while you enter
Call RM and keep waiting
On the traffic light system what does RED mean?
Someone forgot to set the alarm
The alarm has been set off or tampered with
The alarm isn't working
Someone is inside and the alarm has been disabled
How much cash can you hold in your till draws?
£4000
£2500
£3000
£5000
When should your till draws be locked?
Any time they are not in use
Any time you leave the counter
Any time you leave the banking area
Any time you sign off the counter
What do you do when a customer looses a joint account passbook?
Issue a new passbook
Check ID and issue a new passbook
Contact the other account holder before issuing a new passbook
Issue a new passbook and send a letter to the other account holder
If an account is inactive what document must you take to reactivate the account?
Re-activation form
Account passbook
Up to date ID
2 forms of ID
Can a POA amend external bank details?
Yes
No
Only if they provide evidence of the external account
Only if the Donor is named on the account
What is a SARS?
Suspicious activity referral form
Suspicious alert referral form
Suspected action referral form
Suspicious application referral form
What is banking protocol?
The policies and procedures we follow as a building society
Rapid police response scheme to fight scams and fraud
Reporting system for fraud and scams
A group of procedures relating to how we deal with withdrawals and investments
What 3 Key areas must you adhere to to ensure customer information is secure?
Secure waste
Clear desk policy
Secure door policy
Lock Screen policy
What does FOS stand for?
Financial Ombudsmen Service
Financial Outting system
Fiscal Ombudsmen Service
Fiscal Outting System
Which one is NOT a Regulatory body that we follow
PSR
SFC
GDPR
PRA
Who is responsible for the security of till keys
The Branch manager
The Customer manager
The most senior member of staff
The person operating the till
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