Insurance Reminders
Insurance Reminders Quiz
Test your knowledge on insurance processes with our informative quiz! This quiz is designed to reinforce essential concepts related to insurance verification, adding coverage, and handling RTE errors.
- 8 multiple choice questions
- Instant feedback on your answers
- Perfect for team training and refreshers
How do you add new insurance?
Epic > Registration > Cvg & Add’l Info
Sales Force > Coverage > Refresh
Epic > Chart > Chart Review
Sales Force > Message to Provider > Send message
We need to verify the insurance out loud with the caller.
True
False
Which KA goes over how to update/add insurance?
Insurance and Guarantor Accounts
BSMH Billing
Knowledge Search
Call Scripting Best Practices
What page of the KA goes over fixing RTE errors?
15
10
14
19
When do you add a guarantor account note?
If there are any issues adding insurance for a patient
When you don't feel like checking insurance
When the caller wants to be transferred to the office
When the caller isn't sure of which insurance they want
When is insurance verification needed?
Only if an appointment is being booked or rescheduled
Any time we open a patient's chart
When canceling an appointment
When checking HIPAA documents
Insurance will not need to be verified on a return from nurse triage script
True
False
When encountering an RTE error, we must attempt to resolve it.
True
False
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