Weekly KB quiz 7-31-16 (Responses only accepted until 8-14-16)
Weekly KB Quiz: Test Your Knowledge
Welcome to the Weekly KB Quiz! This quiz is designed to challenge your knowledge on important healthcare-related topics. It consists of five multiple-choice questions that will test your understanding of key concepts and processes.
- Evaluate your knowledge on H&P and SmartTools.
- Learn about MyChart activation codes and service desk protocols.
- Engage with practical scenarios relevant to healthcare technology.
A provider calls in and is filling out a patient's H&P. He sees three asterisks in a row while using the SmartTools. What does H&P stand for and what is the purpose of the asterisks (***)?
H&P stands for Historical Data and Patient Conditions. (***) is called a wildcard and requires to be either replaced with free text or deleted if not needed.
H&P stands for History and Physical (Exam). The purpose of (***) is to make the text stand out on the form.
H&P stands for History of Patient. (***) is called a holding place for entering text.
H&P stands for History and Physical (Exam). (***) is called a wildcard and requires to be either replaced with free text or deleted if not needed.
A Surgeon calls in and is not seeing the H&P within the Notes Activity (the H&P was completed prior to the scheduled surgery). What tab under chart review would show the H&P if it was done ahead of time?
Notes tab
Pre-Op Notes tab
Encounters tab
Proc/Testing tab
When is the Service Desk allowed to generate a new MyChart activation code?
NEVER.
When customer has code but it is not working.
When customer lost their code.
When customer is proxy for person needing code.
What should you do when a customer calls in having an issue with PathNet that is not printer related?
Send incident to CHI-SERVER
Send incident to CHI-CHW-APPS
Send incident to CHI-APPS-CHRH
Send incident to CHI-CHR-DESK
Where should you send an incident if customer is calling in with an issue with MyChart Bedside that you are not able to resolve using knowledge?
Epic Inpatient Documentation Support
Epic Ambulatory (EpicCare)
Epic MyChart Support
Have customer contact PCP.
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