Customer Success / Tech Support at GeekSeller.com (Nov 2016)

 
* Some questions on this test have a time limit; a clock will be displayed in the bottom right corner.
 
* You cannot go back to previous questions.
 
* You cannot retake this test.
 
Good luck! :)
 
 
* Some questions on this test have a time limit; a clock will be displayed in the bottom right corner.
 
* You cannot go back to previous questions.
 
* You cannot retake this test.
 
Good luck! :)
 
Your First and Last Name.
Your Email Address.
How would you score your tech knowledge on a scale from 1 to 10?
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10
How would you score your phone support experience on a scale from 1 to 10?
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9
10
How would you score your live chat support experience on a scale from 1 to 10?
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10
 
 
 
Part 1
 
 
In this part of the test, you will have 30 seconds for single answer question, 45 seconds for each multiple choice answer and more than 1 minute for open questions.
 
 
 
 
 
 
 
 
Part 1
 
 
In this part of the test, you will have 30 seconds for single answer question, 45 seconds for each multiple choice answer and more than 1 minute for open questions.
 
 
 
 
 
Mozilla Firefox, Google Chrome, Netscape Navigator and Opera are examples of.
Operating Systems
Web Sites
Online Stores
Web Browsers
Search Engines
Search Rules
Choose the biggest attachment that you would send through email.
10 Kilobytes
100 Kilobytes
1 Gigabyte
10 Megabytes
10 Bytes
100 Bytes
What is the purpose of an SSL?
Type of a file
Identification code for products sold online
Security technology to send data through the internet
Software to process online transactions and generate labels
Type of digital currency
A document to store data
What does a firewall do?
Infects computers with viruses
Allows developers to build APIs
Securely transfers money between a merchants and a buyer
Protects merchants from fraudulent transactions
Protects buyers from an accidental purchase
Prevents unauthorized access to a network
What does API do?
Makes internet transactions secure
Makes internet connections secure
Protects websites against hacking
Protects computers against viruses
Allows the connection and exchange of data between two separate systems
Prevents fraudulent transactions
What does a UPC identify?
Order
Shipping location
Merchant
Product
Store location
Marketplace
What is an ecommerce multichannel system (in your own words)?
Name some online marketplaces where buyers can purchase products from multiple sellers. (Example: Amazon)
Name a few ecommerce platforms where merchants can sell their own products and control the look of their store. (Example: Shopify)
Select which statements are true.
GeekSeller competes with Jet.com and Walmart.com
GeekSeller allows merchants to synchronize inventory levels between multiple marketplaces
Buyers can purchase products on GeekSeller.com
GeekSeller competes with Shopify and BigCommerce
Which listed below are ecommerce platforms on which merchants can build their own online store? (Do not select marketplaces upon which merchants sell together with other sellers.)
Magento
JET
ShipWorks
Staples
EBay
Rakuten
Shopify
BigCommerce
WordPress
Walmart
Amazon
Which file formats are usually used by merchants for importing and exporting data about products to and from ecommerce platforms?
CSV
XLS
XLSX
FTP
DOC
JPG
TXT
PSD
HTML
PHP
Which terms listed below are used in ecommerce to identify products?
ASP
ASIN
UPC
Tracking Number
SSL
SKU
EAN
CSV
Which listed below are online marketplaces, upon which buyers can purchase products from different sellers (example: Amazon)?
Magento
JET.com
ShipWorks
Staples
EBay
Rakuten
Shopify
BigCommerce
WordPress
Walmart.com
Which major company recently bought JET.com?
Amazon
Ebay
Shopify
BigCommerce
Walmart
ShipStation
Google
Uber
 
 
Part 2
 
Here is one quick, fun question. You have only 10 seconds to answer it. :)
 
 
 
 
 
Part 2
 
Here is one quick, fun question. You have only 10 seconds to answer it. :)
 
 
 
How big is the GeekSeller team?
 
 
Part 3
 
 
On this part of the test, there is no time limit. Take your time to answer these questions.
 
 
 
 
 
Part 3
 
 
On this part of the test, there is no time limit. Take your time to answer these questions.
 
 
 
As far as work commitment, which do you prefer?
Full time
Part time
What type of work do you prefer?
In an office/On location
Remote work
What software have you used in the past to communicate with your team members and customers?
Please tell us more about your experience working with ecommerce.
Do you have any programming or coding experience?
This is the last section of the test. If you have questions or comments, please provide them here.
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