Call Centre Quiz off
Careem Call Centre Knowledge Challenge
Test your knowledge about Careem and its values with this engaging quiz! Whether you're a call center agent, a user of the service, or just curious, this quiz is designed to enhance your understanding and appreciation of what Careem stands for.
Join now and see how well you know Careem! Here are some things you'll get out of the quiz:
- Discover key values and missions.
- Learn about co-founders and company culture.
- Understand customer service procedures.
What is Careem's Vision?
To be the biggest mover of people and things in the region
To simplify and improve the lives of people and build an awesome organisation that inspires
What is Careem's Mission?
To be the biggest mover of people and things in the region
To simplify and improve the lives of people and build an awesome organisation that inspires
What does ETA stand for?
Estimated Time of Arrival
Expected Time of Approach
Extra Time to Arrive
Estimated Time of Approach
Is there a difference in rates between Now and Later bookings?
Yes
No
How can you find out an estimated price for a trip?
Add a drop off location
Ask your Captain
Add a promo code
By saving your pick up location
Does Careem accept prepaid cards?
Yes
No
What are the differences between AMEX and normal credit cards?
We charge in USD for Amex
Amex CVV number is 4 numbers
You get a discount using Amex
Credit card payments cost more
Amex only works in Dubai
Can we add a note for the Captain via the app?
Yes
No
What is a tracker promo code?
A promo code that gives you a discount/Credit after X amount of trips
A promo code that tracks your ride
A promo code that only works if you add a drop off location
A promo code that tracks the cost of your trip
What passenger type should I choose if I am booking a car for someone else from my account if I don't work at Careem?
Guest
My name
Person I support
Careem
What passenger type should I choose if I am booking a car for someone else from my account if I work at Careem?
Guest
My name
Person I support
Careem
How many locations can I save on the app
5
6
As many as you want
10
3
1
What input does the customer need to give the agent to use the invoice option on solutions?
Reference ID
Charge code
Name
Phone number
Email address
Can a password be changed for a customer through solutions?
Yes
No
Can an email address for a customer be changed through solutions?
Yes
No
What is the difference between initial and in journey waiting time?
Initial waiting time is the time before the trip is started after the Captain has pressed arrived
In journey waiting time is the in trip waiting time when the Captain is moving less than 16kph
Initial waiting time is the time you wait for the captain to arrive
In journey waiting time is the time you wait in trip when the car is not moving
Can customer service agents change the status of a trip?
Yes
No
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