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In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.

They are automatically canceled Most Voted

They are automatically closed

They are automatically assigned to the Change assignee and closed

An error displays, requiring that the Tasks be closed before moving to Review

When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?

On Valid to date, article is automatically retired

On Valid to date, retire notification is sent to the Knowledge article author

On Valid to date, retire notification is sent to the Knowledge base owner

On Valid to date, the article is archived

Which tool allows process owners to use natural language to automate approvals, tasks, notifications and other record operations with little to no code?

Workflow Mapper

Flow Designer

Flow Dashboard

Process Designer

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

Execution Plans

Content Items

Catalog Items

Record Producers

From which table, is the Incident table extended?

Task [sn_task]

Task [task]

Ticket [ticket]

Work [sn_work]

On the Release record, what are the available options on the Release phase list?

Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot

Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot

Analyze, Design, Development, Build, Roll-out, QA, User Acceptance

Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

In Change management, what allows customers to define condition based flows for a fit for purpose model?

State Flows

Conditional Change Models

Workflows 2.0

State Transition Models

What should you do in order to edit the template used to populate fields of known error article created from a problem?

Modify "Problem Known Error article" record in the "csm_table_map" table

Modify "Problem Known Error article" record in sys_template table

Modify "Problem Known Error article" record in the "known_error_article" table

Modify "Problem Known Error article" record in the Knowledge Base

What database view is used to report on change requests resolved by SLA per change category?

Change_task_time_worked

Change_task_sla

Change_request_metric

Change_request_sla

What state does the problem record return to when you click on the 'Re-Analyse' UI action?

Root Cause Analysis

New

Fix in progress

Assess

CIS - ITSM 4

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