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CIS - ITSM 4

In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.
They are automatically canceled Most Voted
They are automatically closed
They are automatically assigned to the Change assignee and closed
An error displays, requiring that the Tasks be closed before moving to Review
When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?
On Valid to date, article is automatically retired
On Valid to date, retire notification is sent to the Knowledge article author
On Valid to date, retire notification is sent to the Knowledge base owner
On Valid to date, the article is archived
Which tool allows process owners to use natural language to automate approvals, tasks, notifications and other record operations with little to no code?
Workflow Mapper
Flow Designer
Flow Dashboard
Process Designer
Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?
Execution Plans
Content Items
Catalog Items
Record Producers
From which table, is the Incident table extended?
Task [sn_task]
Task [task]
Ticket [ticket]
Work [sn_work]
On the Release record, what are the available options on the Release phase list?
Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot
Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot
Analyze, Design, Development, Build, Roll-out, QA, User Acceptance
Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance
In Change management, what allows customers to define condition based flows for a fit for purpose model?
State Flows
Conditional Change Models
Workflows 2.0
State Transition Models
What should you do in order to edit the template used to populate fields of known error article created from a problem?
Modify "Problem Known Error article" record in the "csm_table_map" table
Modify "Problem Known Error article" record in sys_template table
Modify "Problem Known Error article" record in the "known_error_article" table
Modify "Problem Known Error article" record in the Knowledge Base
What database view is used to report on change requests resolved by SLA per change category?
Change_task_time_worked
Change_task_sla
Change_request_metric
Change_request_sla
What state does the problem record return to when you click on the 'Re-Analyse' UI action?
Root Cause Analysis
New
Fix in progress
Assess
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