Customer service - take the quiz | Take the Quiz

Which of the following are important skills for customer service representatives?

What does CRM stand for in the context of customer service?

True or False: Providing excellent customer service can lead to increased customer loyalty.

True

False

Which communication channel is commonly used for customer service interactions?

Social media

Phone

In-person meetings

What is the recommended approach when dealing with an angry customer?

What does SLA stand for in the context of customer service?

Which of the following is an example of good customer service etiquette?

True or False: Customer service is only relevant for businesses that sell physical products.

True

False

What is the purpose of a knowledge base in customer service?

To track customer complaints

To store employee contact information

To manage inventory levels

To provide self-service support

Which of the following is an example of proactive customer service?

Offering discounts to dissatisfied customers

Sending personalized follow-up emails after a purchase

Providing product recommendations based on previous purchases

Responding to customer inquiries within 24 hours

Customer service - take the quiz