Customer service - take the quiz

Which of the following are important skills for customer service representatives?
Active listening
Technical expertise
Patience
Salesmanship
Problem-solving
What does CRM stand for in the context of customer service?
True or False: Providing excellent customer service can lead to increased customer loyalty.
True
False
Which communication channel is commonly used for customer service interactions?
Email
Social media
Phone
In-person meetings
What is the recommended approach when dealing with an angry customer?
Remain calm and composed
Apologize sincerely
Argue back
Offer a refund or compensation
Ignore the customer's complaints
What does SLA stand for in the context of customer service?
Which of the following is an example of good customer service etiquette?
Using polite language and tone
Rushing through interactions
Listening actively
Ignoring customer feedback
Being knowledgeable about products/services
True or False: Customer service is only relevant for businesses that sell physical products.
True
False
What is the purpose of a knowledge base in customer service?
To track customer complaints
To store employee contact information
To manage inventory levels
To provide self-service support
Which of the following is an example of proactive customer service?
Offering discounts to dissatisfied customers
Sending personalized follow-up emails after a purchase
Providing product recommendations based on previous purchases
Responding to customer inquiries within 24 hours
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