Mini Quiz
Xbox Support Mini Quiz
Test your knowledge of Xbox support procedures with this engaging mini quiz. Whether you're a customer support agent or an avid gamer, understanding common issues can enhance your experience and service quality.
- Multiple choice format
- Instant feedback on answers
- Fun and educational
Customer wants to install FIFA but is prompted to buy the game (Free from answer if possible)
Check My games & apps > Full library > All owned games
Refer Cx to Retailer
Remove profile > Power cycle > re-add profile to console
Customer wants to redeem code/token but gets a message saying its invalid
Replace token according to process
Request image of code/token
Refer to retailer according to process
Customer wants to play online, but is prompted to change privacy settings
Remove account from Family
Refer to publisher
Provide guidance on how to change privacy settings
Customer asks where to change privacy settings
Account.microsoft.com/family
Xbox.com
Account.xbox.com/settings
Customer is missing digitally purchased game currency. (V-Bucks, CoD Points, Robux, FIFA Points or similar)
Explain that a server outage may cause a delay
Issue token for missing content directly
Verify the edition the content is purchased for
Verify the account the customer bought the content on
Prompted for parental approval when creating a Xbox profile (Site unavailable and/or doesn't exist)
Create family and invite the child
Change Date of birth
Try to login on the Xbox App (PC)
Customer is requesting to have 1m of active Subscription redeemed after a completed RO of a console
Proceed with redemption according to process
Escalate for exception
Deliver hard message
"We tried to sign you in, but there was an issue on our end." What is a good TB step?
Install 'Xbox Identity Provider'
Explain that a server outage may be causing this issue
Restart device
Console doesn't want to connect to internet, has connected before but not after new modem/router
Refer straight to ISP
Escalate to Ranger
Try a different network, like a hotspot
Which one of the following is the correct port for connecting X1 and S|X to a TV/Monitor?
HDMI In
HDMI Out
Customer would like to convert CD game to digital game. Which one of the following is correct?
Redeem content according to process
Escalate for Exception
Deliver hard message
You should create an SR when the customer doesn't have a gamertag and contacts with account issues?
True
False
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