Weekly KB quiz 6-19-16 (Responses only accepted until 73-16)
Weekly KB Quiz: Epic Transport and Access Operations
Test your knowledge on the essential processes involved in handling transport requests and patient record management in Epic. This quiz focuses on key operational procedures that are crucial for Radiology technicians, EVS managers, and support staff.
- Quickly assess your understanding of transport and bed status management.
- Evaluate how to properly direct incident reports for customer issues.
- Learn the best practices for managing patient records in Epic.
During the transportation process in Epic, how can a Radiology technician cancel a transport request?
Call the transporter on vocera to let him/her know that the request has been cancelled.
Go to the transport command center and right-click on the request and select cancel.
Call the patient's nurse on vocera to let the transporter know the request needs to be cancelled.
Right click on the patient from the tech worklist, select Patient Transport, and click the red x next to the request.
An EVS manager calls in stating a room/bed at CHE has a status of "Maintenance" and needs to be set to "Ready." What steps should she take to change the bed status?
Escalate a ticket to Epic ADT Support, EVS managers can't set Room/Bed status.
Have him/her change context to the correct department, then go to Epic > Reg/ADT > Bed Control > Bed status, and set the bed to "Ready."
Have him/her change context to the correct department, then go to Epic > Bed Maintenance > Bed Status and set the bed to "Ready."
Have the EVS Manager set the bed status to ready from the EVS Command Center after changing context.
Where should you send the incdient when customer states they are having issues with cellular signal at CHN?
Send incident to CHI-SERVER
Send incident to CHI-ENTERPRISE
Send incident to CHI-SECURITY
Send incident to CHI-CELLULAR.
What should you do when a customer calls in stating they need access to approve purchasing invoices?
Send Incident to CHI-CLINICAL-SOLUTIONS
Send Incident to CRC PSFT FSCM Application
Send Incident to CHI-PORTAL
Send incident to CHI-SERVER
What should you do if a customer calls in stating that their patient has two records in Epic and one has a Howard MRN number?
Have customer select patient without the howard MRN and let them know HIM is working to merge these patients.
Have customer mark patient for merge.
Have customer select patient with Howard MRN.
Send incident to Tier 2 Service Desk - Epic
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