IT HelpDesk_A+ Course Module 1 Quiz

A digital illustration of a computer technician working on a laptop in a modern office, surrounded by computer parts and tools, with a focus on motherboard components and hardware. Bright, engaging colors and a professional atmosphere.

IT HelpDesk A+ Course Module 1 Quiz

Test your knowledge and skills with our IT HelpDesk A+ Course Module 1 Quiz! This quiz will assess your understanding of computer hardware, troubleshooting, and best practices in maintaining computer systems.

Whether you're a technician, student, or just someone with a keen interest in IT, this quiz offers a great opportunity to:
- Enhance your technical knowledge
- Prepare for certification exams
- Identify areas for improvement

15 Questions4 MinutesCreated by FixingChip123

A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down. Which of the following is MOST likely causing the problem?

Power supply wattage

Video RAM

CPU frequency

Monitor resolution

A technician needs to service a laptop computer that is experiencing an intermittent problem with the display. Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select TWO).

Document and label the location of the screws and cables before removing them

Organize and place all parts and screws and in one place.

Provide the customer with a laptop to use while the failing unit is being repaired.

Charge the laptop battery pack so it is ready to return to the customer with a full charge.

What are two resources that may be useful in disassembling a laptop computer?

Service manual

Part brochures

User manual

Diagnostic software

Which statement is NOT true regarding motherboards?

Has a CPU socket

Has slots for DIMMs

Has a heat sink on the PCIe slots

Also called a system board

What two devices in a computer should be considered “black boxes,” and should never be opened due to risks involving charged capacitors?

Monitor

Power supply

Hard drive

Video card

What is the component called that usually has a dual-voltage selector switch and has cables that connect to the motherboard and internal components?

PCIe

HDD

DIMM

PSU

Which statement is NOT a good practice when working inside a computer case?

Don’t touch the inside of a computer that is turned on.

Don’t touch a microchip with a magnetized screwdriver.

Remove loose jewelry.

Be sure to hold expansion cards by the edge connectors.

When is it okay to touch the inside of a computer that is turned on?

When disassembling the computer

When using a multimeter to measure voltage output

When reassembling the computer

When a qualified electronics expert or electrician is present

When handling a motherboard, cards, or drive, which statement is NOT accurate?

You should not touch chips on the device

You should not hold expansion cards by the edges.

You should not touch any soldered components on a card.

You should not touch edge connectors

What is the very first step that should be taken when performing work with a computer?

You should back up any important data

You should ground yourself.

You should remove the power supply

You should power down the system and unplug it.

Which of the following is the first step you should take?

Remove the CPU to prevent ESD damage

Remove all jewelry that may come into contact with components

Locate the toxic waste instructions for the PSU

Ask a coworker to assist in the repair.

Which of the following is a static control device used to dissipate the static charge on the workbench?

UPS

ESD strap

ESD mat

Surge suppressor

A cable is running along the floor between two work areas where people walk. Which of the following steps should be taken first?

Implement cable management

Cut the cable and remove it.

Try to run the cable overhead.

Call the building maintenance department.

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

Search the Internet for repair tutorials.

Remove the case and organize the parts.

Consult colleagues for advice.

Document the screw locations.

Place the device in rice for a few days.

IT HelpDesk_A+ Course Module 1 Quiz

IT HelpDesk A+ Course Module 1 Quiz

More Quizzes