IT HelpDesk_A+ Course Module 1 Quiz
IT HelpDesk A+ Course Module 1 Quiz
Test your knowledge and skills with our IT HelpDesk A+ Course Module 1 Quiz! This quiz will assess your understanding of computer hardware, troubleshooting, and best practices in maintaining computer systems.
Whether you're a technician, student, or just someone with a keen interest in IT, this quiz offers a great opportunity to:
- Enhance your technical knowledge
- Prepare for certification exams
- Identify areas for improvement
A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down. Which of the following is MOST likely causing the problem?
Power supply wattage
Video RAM
CPU frequency
Monitor resolution
A technician needs to service a laptop computer that is experiencing an intermittent problem with the display. Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select TWO).
Document and label the location of the screws and cables before removing them
Organize and place all parts and screws and in one place.
Provide the customer with a laptop to use while the failing unit is being repaired.
Charge the laptop battery pack so it is ready to return to the customer with a full charge.
What are two resources that may be useful in disassembling a laptop computer?
Service manual
Part brochures
User manual
Diagnostic software
Which statement is NOT true regarding motherboards?
Has a CPU socket
Has slots for DIMMs
Has a heat sink on the PCIe slots
Also called a system board
What two devices in a computer should be considered “black boxes,” and should never be opened due to risks involving charged capacitors?
Monitor
Power supply
Hard drive
Video card
What is the component called that usually has a dual-voltage selector switch and has cables that connect to the motherboard and internal components?
PCIe
HDD
DIMM
PSU
What acronym is another name for static electricity, which can damage chips and destroy motherboards?
LCD
ESD
EMI
CRT
Which statement is NOT a good practice when working inside a computer case?
Don’t touch the inside of a computer that is turned on.
Don’t touch a microchip with a magnetized screwdriver.
Remove loose jewelry.
Be sure to hold expansion cards by the edge connectors.
When is it okay to touch the inside of a computer that is turned on?
When disassembling the computer
When using a multimeter to measure voltage output
When reassembling the computer
When a qualified electronics expert or electrician is present
When handling a motherboard, cards, or drive, which statement is NOT accurate?
You should not touch chips on the device
You should not hold expansion cards by the edges.
You should not touch any soldered components on a card.
You should not touch edge connectors
What is the very first step that should be taken when performing work with a computer?
You should back up any important data
You should ground yourself.
You should remove the power supply
You should power down the system and unplug it.
Which of the following is the first step you should take?
Remove the CPU to prevent ESD damage
Remove all jewelry that may come into contact with components
Locate the toxic waste instructions for the PSU
Ask a coworker to assist in the repair.
Which of the following is a static control device used to dissipate the static charge on the workbench?
UPS
ESD strap
ESD mat
Surge suppressor
A cable is running along the floor between two work areas where people walk. Which of the following steps should be taken first?
Implement cable management
Cut the cable and remove it.
Try to run the cable overhead.
Call the building maintenance department.
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)
Search the Internet for repair tutorials.
Remove the case and organize the parts.
Consult colleagues for advice.
Document the screw locations.
Place the device in rice for a few days.
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