Project Management Chapter 9 Review

Information regarding the content of essential project communications comes from the work breakdown structure:

Effective distribution of project information only depends on stakeholders having good communication skills:

Status reports describe what the project team has accomplished during a certain period of time:

Progress reports describe where the project stands at a specific point in time:

Project archives include a complete set of organized project records that provide an accurate history of the project:

Kick-off meeting is a meeting held at the beginning of a project or project phase where all major stakeholders discuss project objectives, and plans:

A communications infrastructure is a set of tools, techniques, and principles that provides a foundation for the effective transfer of information among people:

A forcing mode approach to managing conflict is often the best approach:

Project Communication management is divided into:

A communication plan:

The three main types of communication are:

The most overall effective method of resolving conflict in a project environment is:

Formal acceptance by the client and sponsor that they have accepted the product of the project should be prepared and distributed:

Information distribution, which involves making needed information available to project ____________________ in a timely manner.

____________________ reports describe what the project team has accomplished during a certain period of time.

____________________ reports describe where the project stands at a specific point in time.

Project ____________________ predicts future project status and progress based on past information and trends.

Formal acceptance is documentation that the project’s sponsor signs to show they have

The problem-solving mode approach is also called the ____________________ mode.

Managers who are very competitive or autocratic in their management style favor the ____________________ mode approach for handling conflicts.

When using the ____________________ mode, project manager retreat from an actual or potential disagreement.

With the ____________________ mode, project managers use a give-and-take approach to resolving conflicts.

What is the formula for determining the number of communications channels?

Which mode for handling conflicts is favored by project managers?

What is the difference between a status report and a performance report?Give an example of each.