What is the point of goods and services in different industries?
They affect the operation process differently
To increase sales
Help the supply chain flow
To maintain quality
Management operations will differ for producing goods, and for producing services
Interdependance of operations on marketing
Product design
Skills availability
Profit margins, generate high revenuesm purchasi
Operations on HR
Product design
Skills availability
Profit margins, generate high revenuesm purchasi
Operations in finance
Product design
Skills availability
Profit margins, generate high revenuesm purchasi
What are 5 influences on Operations?
What are the 3 most influential influences on Operations?
Globalisation
Technology
Quality expectations
Cost-based comeptition
Government policies
Legal regulation
Envionrmental sustainabililty
CSR
Inputs
What does CSR involve?
Transforming resources
The differences between legal compliance and ethical responsbililty
Quality management
Environmental sustainabililty and social responsibility
Overcoming resistance to change
What are the 3 parts of the operations process?
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