Grey Rhino ServiceDesk Quiz 2022
Grey Rhino ServiceDesk Challenge 2022
Test your knowledge and skills with the Grey Rhino ServiceDesk Quiz for 2022! This quiz covers essential topics related to our service desk operations, ensuring you're well-prepared for any scenario that may arise.
Join now to learn more about:
- Login requirements for Primavera
- Email communication with Zoho Desk
- Assignment timeframes for tickets
- Key personnel in our organization
What is currently needed to login to Primavera? (multiple answers)
A Cisco Anyconnect VPN Connection
RDP connection
Primavera User
Proxsys Primavera App Only User
Two factor setup with Google Authenticator
An E-mail account (hosted exchange)
When you want to include/add an e-mail to a ticket, what is the correct way to so an e-mail , so can be included in a specific Zoho Desk ticket ?
Just put servicedesk@greyrhino-it.com in cc of an e-mail
Put the ticketnumber in the subject as such: (##TICKETNR##)
Put the ticketnumber in the subject as such: [##TICKETNR##]
Put the ticketnumber in the subject as such: %TICKETNR%
Within which timeframe should a ticket be assigned in our servicedesk
30 minutes
60 minutes
90 minutes
120 minutes
In which cities does ABS Angola have offices? (multiple answers)
Fortaleza
Luanda
Soyo
Port Amboim
Cabinda
Lobito
Port Harcourt
Lagos
Who is the Managing Director for RED GROUP
Remko Cannegieter
Armindo Alcarva
Leyo Cannegieter
Henk Bussink
Marijke Steenhorst
Ted Kpone-Tonwe
Case: an staff member contacts you saying that a mobile phone got lost/stolen. What do you do ? (multiple answers)
Report it to HR
Create a ticket in ZDesk
Report it in the Grey Rhino IT Support WhatsApp group
Report it to someone with MDM access: lost mode
Remotely wipe the phone
Call Proxsys
Arrange a screenshot with the latest known GPS coordinates
Reset the user's e-mail password
Which file type is automatically blocked by the Proxsys Spamfilter ?
.gif
.zip
.rar
.doc
.docx
.xlsm
.spam
.key
Who are/is the owner(s) of Grey Rhino IT Solutions
Remko Cannegieter
Remko Cannegieter, Leyo Cannegieter
Remko Cannegieter, Leyo Cannegieter, Peter Zijlstra, Mauro Bassutti
Remko Cannegieter, Armindo Alcarva, Peter Zijlstra, Armindo Alcarva
Remko Cannegieter, Peter Zijlstra, Mauro Bassutti
Peter Zijlstra, Mauro Bassutti
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