Primark - Basics

A digital illustration depicting a busy retail environment with Primark branding, showcasing support staff assisting with technology issues like POS systems, laptops, and customer interactions.

Primark Support Essentials Quiz

Test your knowledge about the support processes and systems used at Primark! This quiz covers important aspects of 2nd and 3rd line support, hardware assistance, and issue resolution related to Primark operations.

10 engaging questions
Evaluate your understanding of support systems
Ideal for staff training and refreshers

10 Questions2 MinutesCreated by SupportingSky247

Which 'States' are used for 2nd and 3rd line support in Primark before ticket suspending?

What is Pathfinder & which 3rd party assist to Fujitsu SD if replacement/repair is required?

What is the difference between EPOS and NON-EPOS?

What hardware is supported by 3rd party ERGO?

If a till/computer is blocked, which 2nd party could assist to FJ SD?

If there is an issue with TAX FREE, which assignment group should assist?

What is KIMBALL number?

When 2nd/3rd line support resolved an issue, should FJ SD resolve the ticket with 2nd/3rd party or PRI_FJ_ SD Primark POS as the final "Assignment group"?

How many "FOLLOW-UP" possibilities do the users have before we strike their ticket?

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