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Achosa First Claims Training Quiz - take the quiz

When do we need to request the Home Inspection? (Select all that apply)
When a failure is noticed in the first 30 days, even if it worked for a while
When a failure was noticed in the first 7 days, even if it worked before
When a failure is noticed on first use, even after the first 30 days
When a failure is noticed on the first use in the first 30 days
When 3 or more claims are filed in the first 30 days, even if the items worked
True or False: NIPWO coding should be used if an item was not working correctly on the first use.
True
False
Failures noticed in the first _____ days of a Homeowner’s policy are not eligible.
90
25
30
45
True or False: We need to check the Previous Claims before filing a new claim
True
False
If a customer says that their sprinkler system is broken, should we file that claim?
Yes
No
True or False: We ALWAYS have to review the entire claim process with the customer, even if they have previous claims?
True
False
What type of document can we accept if a customer says they did not have a Home Inspection?
A paid invoice from a licensed and insuredtechnician showing they have checked the item
An Appraisal report
An invoice from a licensed and insured technician showing they have checked the item.An invoice from a licensed technician showing they have checked the item
A general maintenance report
If a customer calls in after they expire, to report an issue noticed before they expired, can we file the claim?
Yes
No
Should we file an AC claim and a Heating claim at the same time?
Yes
No
How can we tell if it’s a Renewal policy vs. a Homeowner’s policy?
Click on Home Claims, search by the address and confirm if there are previous claims.
Click on the link to the SUB, then the link to the HW. If there is no “Buyer” tab on the HW, and it only shows “1 Linked Order” in the top right corner, it is a Homeowner’s plan. If there is a “Buyer” tab, and it shows “2 or 3 Linked Orders,” it is a renewal.
Click on Contacts, search by the phone number; if there is a Home Warranty that means it is a renewal policy
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