COVID-QUIZ
COVID-19 Impact Awareness Quiz
Test your knowledge about the COVID-19 policies and procedures regarding operational holds and billing practices. This quiz helps you understand important guidelines and the necessary documentation involved during these unprecedented times.
Are you ready to assess your understanding of COVID-related billing and holds? Take the quiz to discover:
- Key concepts of operational holds
- How to manage billing during COVID
- Specific state regulations
1. NI calls to have OC hold placed on billing. You noticed policy is in warning with LDTP in 5 days from now. Policy Due date is 06/01/2020 and Date of call is 06/06/2020. What would be the effective date of hold?
A. Due date 06/01/2020
B. Date of call 06/06/2020
C. LDTP
D. Next due date
2. What is the documentation expectation for placing OC hold?
A. Topic: Billing > Hold Extension Request. OC hold requested to Coronavirus. Date hold is placed
B. Topic: Billing > Hold Extension Request. Date hold is placed
C. Topic: Billing > Hold Extension Request. OC hold requested to Coronavirus
D. Documentation not required
3. NI calls stating he/she will not be able to make payment due to being impacted by Covid. The due date is next week on 06/15/2020. What will be the effective date of hold?
A. Today since they are calling us now.
B. Actual due date (06/15/2020)
C. We will not offer OC hold since due date is 06/15/2020
D. OC hold will be effective the previous months due date
4. If NI call on 06/16/2020 and requests OC hold, we are okay to offer hold?
A. True
B. False
5. NI calls on LDTP and requests OC hold due to being impacted by Covid. What would you do?
A. Submit the account on COVID-19 template.
B. Let policy cancel first and then offer OC-hold after reinstatement
C. Call Ihelp to clear warning and submit account Covid-19 Template.
D. Refer them to their agent for options
6. Which of the following statement is correct about NY, NJ and DC?
A. If NI calls, we can offer to spread accrued premium after OC hold is lifted towards 6 months
B. If NI calls, we can offer to spread accrued premium after OC hold is lifted towards 12 months
C. Spreading premium after OC hold is not offered.
7. NI’s account is on REFT. NI wants to know how they will $50 Covid refund. You noticed that last payment on the policy was a bankcard payment.
A. REFT
B. Paper check
C. Bankcard refund
D. Applied to unpaid balance.
8. NI calls about not receiving the COVID $50 check. You noticed policy started 04/05/2020. Why did NI not get the Covid refund?
A. Policy needed to active as of 04/01/2020 to be eligible for refund
B. Policy needed to be active as of 03/31/2020
C. System determines who is eligible based of zip-code
D. System defect, contact ihelp
9. NI calls us on 06/08/2020 and states they are impacted by Covid and want their policy reinstated (no lapse). You notice policy was cancelled 03/15/2020. What will you do?
A. Reinstate the policy since NI is impacted by Covid
B. We do not offer reinstatement in lieu of Covid.
C. We will not reinstate since policy has been cancelled for over 60 days
10. NI states they are impacted by Covid and asks to waive NSF. What are some of things you will do?
A. Waive NSF and document.
B. Do not waive NSF
C. Waive NSF, not need to document
D. Waive NSF, document reason, change policy counter accountable to No
11. What happens if NY policy is on OC hold and NI never Calls to have the unpaid premium spread over 12 months.
A. 12 months spread will be automatically processed and we do not need NI request,
B. 6 months spread will be automatically processed
C. Unpaid amount will be due in full
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