i-Claim and Warranty Claim Feedback
Our systems show that you have recently submitted warranty claims via the iClaim system.
To assist us in improving the service that we provide you, could we ask you to please take a few moments to complete this feedback form. 

How was your overall experience of the i-Claim system?
Very Good
Good
Neutral
Bad
Very Bad
If you had a negative experience with the i-Claim system, could you please briefly explain why?
Overall, how satisfied were you with our communication and response time?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
If you were not satisfied, could you please briefly explain why?
Are there any improvements that you could suggest that we make to the i-Claim system that would improve the service that we provide you?
Yes
No
If yes, please explain any improvements you would like to see.
Is there anything you dislike about the i-Claim system or the service we provide?
Yes
No
If yes, please explain.
How was your experience of using the i-Claim system to upload your invoice?
Very Good
Good
Neutral
Bad
Very Bad
If you had a negative experience with the i-Claim payment process, please briefly explain why.
Overall, how satisfied are you with the time taken to receive your payment?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
If you were not satisfied, could you please briefly explain why?
Are there any improvements that you could be made to the i-Claim system that would benefit you when requesting a payment?
Yes
No
If yes, what would you suggest?
Are there any improvements that you could be made to the service we provide that would benefit you?
Yes
No
If yes, what would you suggest?
Would you say that i-Claim is more user friendly than the VEGA system?
Yes
No
Overall, how would you rate your experience working with the Warranty Claims Centre?
Very Good
Good
Average
Bad
Very Bad
If your experience was negative, could you please briefly explain why?
Any suggestions you would like to add that could help up improve our services?
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