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Your Reputation Marketing Score

Does your business have accounts on the major online review sites?
Yes
No, we don't have these
Do you look at/pay attention to online reviews?
Yup
Not, not really
Does your business respond to negative online reviews?
Yes we do
No
Does your business respond to positive online reviews?
Yes we do
No we don't
Does your business send out client satisfaction surveys?
Yes
No
Do you tailor the client satisfaction survey to the type of visit?
Yes we do
No
Do you follow up with negative feedback from surveys?
Yes
No
Do you identify super fans of your business through your satisfaction surveys?
Yes we do
No, never have
Do you ask super fans for online reviews or testimonials?
Yes
No
Do you ask your loyal fans of your business for testimonials?
Yes
No
Do you ask positive reviewers for permission to use their reviews as testimonials?
Yes, we do
No
Do you display reviews and/or testimonials anywhere on your website?
Yes we do
No we don't
Do you share reviews on your social media accounts?
Yes, we love social media
No, we don't share
Does your business monitor your comments on social media?
Yes
Nope
Does your business respond to comments/mentions on social media?
Yes of course
No we don't
Does your business enable messages on social media?
Yes we do
No, we don't do messages
Do you respond to messages from clients on social media?
Yes
No we don't
Do you know what to do when people start attacking your business on social media?
Yes I do
No, I don't
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