Your Reputation Marketing Score

Does your business have accounts on the major online review sites?

Do you look at/pay attention to online reviews?

Does your business respond to negative online reviews?

Does your business respond to positive online reviews?

Does your business send out client satisfaction surveys?

Do you tailor the client satisfaction survey to the type of visit?

Do you follow up with negative feedback from surveys?

Do you identify super fans of your business through your satisfaction surveys?

Do you ask super fans for online reviews or testimonials?

Do you ask your loyal fans of your business for testimonials?

Do you ask positive reviewers for permission to use their reviews as testimonials?

Do you display reviews and/or testimonials anywhere on your website?

Do you share reviews on your social media accounts?

Does your business monitor your comments on social media?

Does your business respond to comments/mentions on social media?

Does your business enable messages on social media?

Do you respond to messages from clients on social media?

Do you know what to do when people start attacking your business on social media?