Payment Hold
Type of hold is an auto-based solution, mitigating loss from money received via unregistered or unconfirmed email addresses. This hold type will appear on payments of new sellers with little or no selling history. They also may haven’t set up their PayPal account or haven’t confirmed their email address. Which type of HOLD is this?
OOH
ULP
ALH
Can we consider tokenized card as confirmed financial?
Yes
No
What is the threshold amount for PET tickets in RAX hold?
Above 500
Upto 100
101-150
151-300
Should we proactively inform customer about buyer confirmation for an early release?
True
False
What is the threshold for courtesy release in RA0 without step up?
Above 500
101-200
Upto 100
301-400
201-300
How many reason codes are there for RA0 holds.
1
2
3
4
More than 5
Are supposed to leave notes on the case after doing courtesy release?
Yes
No
How many transactions can be released as courtesy in RAX hold?
10 txns upto 100 USD
5 txn between 100-500
2 txn above 500 with step up
Which department is a PET ticket escalated to?
Dispute/Holds
Risk SRO
BRO
SSP
Can we promise customer that an increase RA request will be approved?
Yes
No
There seems to have been an unexpected increase in the value of the goods you’re selling. Which reason code is this?
SRP4
SRP6
SRP5
SPR9
What is the hold time period for RA0 hold?
30
31
21
POD+1
How long does an OFAC investigation take?
24 Hours
48 hours
72 Hours
5 business days
What is the correct path to go for RA0 hold? A. Educate B. Escalate C Release D validate
ACBD
ADCB
ABCD
DCAB
DCBA
ULP is a type of OOH Hold?
True
False
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