BX3171 Exam Revision

Which of the following is not a management function according to the theory of administration (Fayol)?

Which type of authority is the most stable in organisations?

Which of the following is not a Theory Y assumption?

The point at which a person notices that something has changed in the environment is the

A lecturer has noticed that a student is late for class on many occasions throughout the semester. This lecturer will use ______________ information when explaining the cause of the student’s lateness.

An employee who makes false claims on an expense report thinks that most other employees are also likely to make false claims on their expense reports. This may be an example of:

Efforts to reduce cognitive dissonance operate by changing the ________________ part of an attitude.

An adult is viewed as polite because as a child she watched other children get rewarded for saying “please” and “thank you,” and adopted the same behaviors. This is an example of the ______________ theory of personality.

Someone who is talkative and sociable is high in

People differ in whether they feel they can affect their actions or are controlled by external factors. This personality characteristic is:

Emile Durkheim’s work is associated with the condition of:

The school of thought associated with Elton Mayo is called:

In which year was The Principles of Scientific Management first published?

According to McClelland’s achievement motivation theory, people high in need for achievement prefer which type of goals?

A supervisor who does not want to give negative feedback to an employee because he or she does not wish to harm the relationship with that employee is likely high in which of McClelland’s needs?

Which of the following is a motivator according to motivator–hygiene theory?

According to motivator–hygiene theory, an employee who receives less recognition and responsibility on the job will likely experience:

Vinnie knows that if he exerts enough effort he will receive an A in his organisational behaviour course. If Vinnie receives an A, he will graduate with distinction. Vinnie does not really care if he graduates with honors, as long as he graduates. What does expectancy theory predict about Vinnie’s behavior?

Jim and Alecia are both employed as sales clerks in the housewares department in a local department store. Alecia recently got a raise and now Jim is experiencing negative inequity. Which of the following responses is Jim likely to have?

If you wait a long time to give your pet dog a chewy treat, it will want the chewy treats even more. This example demonstrates the behaviour modification principle of

A manager who rewards successive approximations to the desired behavior is using:

Groups that strive for consensus at the risk of sacrificing decision quality are experiencing:

Which of the following statements is false about organisational factors that affect cohesive group formation?

Conflict that focuses primarily on different ways of doing the group’s task is found in which stage of group development?

The group maintenance role in which a group member referees conflict among group members is the:

Which of the following statements is true about group size?

Which of the following statements is false about the effects of workforce diversity on group development and functioning?

Which of the following results is most likely when conflict in a group is dysfunctionally low?

In the clip of The Magnificent Seven at which stage is the group?

In which phase does a newcomer to a group learn their role in it?

Major ethical issues about groups in organizations are:

Which of the following is a win–win approach to conflict reduction?

If two different departments at Coca-Cola are in conflict, executive-level management might try to focus all employees’ attention on beating Pepsi’s market share. This is an example of which approach to conflict reduction?

The method of increasing conflict where a person has the role of deliberately criticising a position is called:

The two leadership dimensions identified by the Ohio State University studies are:

Within a unitary frame of reference:

Neo-liberal reform of industrial relations in Australia began in:

Australia’s Fair Work Commission carries out functions related to:

The conflict in the police station in Life on Mars is attributable to:

Organisation communication happens over a pathway called

Which of the following can constitute noise in communication?

What can nonverbal communication do to verbal communication?

A manager who wants a job applicant to feel comfortable during a job interview will:

Which one of the following is not a function of organisational communication?

Which one of the following is not a dysfunction of communication?

Which one of the following roles passes on more messages than it starts or ends?

Which one of the following is a decentralised small group communication network?

Which one of the following is a centralised small group communication network?

What are the ethical dimensions of organisational communication?

Which of the following decision-making models is most correct for an ill-structured problem?

A manager who is interviewing candidates for a new position in her organization hires the first applicant who meets the minimum criteria. This manager is likely using which of the following decision-making models?

When entering into salary negotiations, a new employee requests a figure higher than what she really wants, and the manager offers a figure lower that what she is prepared to offer. These people are using which of the following heuristics?

People often overestimate the frequency of plane crashes because these events are vivid and newsworthy. This is an example of which of the following heuristics?

A manager hired an employee whose performance is not up to the organisation’s standards. The manager sends the employee to several costly training seminars and devotes much time to individually counselling the employee, but the employee’s performance does not improve. This is an example of:

Which of the following is false about brainstorming?

What is the main theme underlying all suggestions on ways to avoid groupthink?

The best group decision-making method to use when groups are geographically scattered is:

The dimension of power that describes the ability of one party to affect the results of another party by using rewards, penalties, or both is:

Which of the following about power in organizations is false?

What is power based on personal liking called?

Which of the following sources of power is most important in lateral relationships where the manager has no direct authority?

Which of the following lateral relationships feature political behaviour?

An organisation that develops and manufactures chemical fertilisers places a well-known environmentalist on its board of directors. This political tactic is:

Which of the following is an influence tactic?

Which of the following might political diagnosis identify?

What might be a manager’s response to a subordinate who wants to make organisational changes but does not have the authority to cause the changes.

Which of the following behaviours is regarded as ethical in the OB text?

Which of the following is not a force for change in a force field?

Which of the following is not a force against change in a force field?

Which of the following change models is evolutionary?

Which of the following methods of reducing resistance to change is most politically based?

The organisational development phase at which the change agent gets information about the state of the client system is:

Which is the penultimate phase of organisational development?

Which of the following are organisational development interventions?

Which of the following is an intervention activity?

Which of the following are ethical concerns about organisational change?

Which of the following are qualities of change leaders?