Emirates Service Standards

Emirates Service Standards Quiz

Test your knowledge of Emirates Service Standards with our engaging quiz! Whether you're a frequent flyer or aspiring employee, this quiz will enhance your understanding of Emirates' policies and procedures.

25 multiple-choice questions
Instant feedback on your answers
Great for training or self-assessment

25 Questions6 MinutesCreated by GuidingFalcon257

The minimum transfer time required for a Economy class customer to qualify for Dubai Connect (STPC) in Dubai is:

06 hours

04 hours

8 hours

Emirates First and Business class customers are entitled to a complimentary chauffer drive service:

At all Emirates network stations

In Dubai only

At selected network stations only

Mr. Akbar, is a Skywards Silver member travelling from your station to Dubai. As a Skywards Silver member, what are his entitlements in terms of lounge?

Skywards lounge access in Dubai only.

Skywards lounge access across the Emirates network.

No Lounge access neither in Dubai nor network stations

Choose the correct fact that you will enter in the system, when checking-in a customer with a Lithium battery operated wheelchair?

WCBW

WCBD

WCHC

WCLB

Mr. Hughes is a Skywards Platinum member. He needs to earn 150,000 Skywards miles in order for him to be upgraded as an iO member.

Yes

Mr. Xavier is travelling from your station to Dubai and onwards to Auckland via Sydney. Upon completion of check-in you get the following system response “8502 – AU APP NOK TO BOARD”. What will be your course of action?

Call NZIS in New Zealand for approval to accept the customer on the flight

Call EOC in Canberra for approval to accept the customer on the flight.

Do not allow the passenger to board NOK TO BOARD

To which of the following customers is ESTA applicable while travelling to the U.S?

Nationals or citizens of the European Union

Nationals or citizens of the GCC countries.

Nationals or citizens of countries that are listed under the U.S Visa Waiver Program.

Ms. Jean is travelling from your station to Dubai and onwards to Auckland. When you check her in you get the following system response “8501 – NZ APP OK TO BOARD”. What will your course of action be?

Contact Flight Controller to perform a Government Override

Contact Flight Controller to perform a Transit Override

. Continue customer acceptance and issue boarding pass

Mr. David is a Skywards Platinum member, besides his ticketed baggage allowance, how much extra baggage can he check-in?

20 kg

16 kg

12 kg

Mr. Kapoor, is an elderly customer who cannot walk long distances and needs a wheelchair. He is travelling today in economy class to Dubai and besides his check-in baggage of 01pc 30kgs he wants to check-in his wheelchair that weighs 10kgs. What will you do?

A. Charge Mr. Kapoor the applicable excess baggage for 10kgs as he is allowed to check-in only 30kgs in economy class.

B. Check-in the wheelchair along with the baggage without charging Mr. Kapoor for excess

Get approval from the Emirates staff before accepting the wheelchair at no additional cost.

Mr. Flint is a Qantas Frequent Flyer Gold Card holder. He is travelling in Economy class to Dubai and reports to your counter with 2 pieces of baggage weighing 40 kgs. How much excess baggage will you charge him?

Charge for 10kgs excess

No Excess baggage charge

Contact sales desk to add an EB comment

In which of the following situations are you permitted to pool customer’s checked-in baggage?

Family members booked separately in different PNRs

Non family members booked together in the same PNR

Non family members booked separately in different PNRs

For which of the following items does Emirates offer special concession with regards to excess baggage charges?

Ski equipment

Musical Instruments

Scuba Diving equipment

Mr. Hunt is holding a confirmed ticket for the flight to Dubai in Economy class. However when you search for his name, you cannot find his booking for the flight. What is the correct term used to define such a customer?

GOSHOW

NOSHOW

NOREC

Emirates staff holding a confirmed ID50 ticket are entitled to the benefits under the Options scheme in case of an overbooked flight.

True

False

The correct fact (F-Edit) to be entered in the system for a customer who is willing to take the Options scheme on an overbooked flight is:

ODBC – Invol

IDGP – VOL

ODBC - VOL

Other than denied boarding, in which of the following situations can ‘’Options” be offered to the customers

Misconnection due to flight delay

Downgrading due to overbooking

Mishandled baggage

Ms. Chase is an Emirates staff travelling on a confirmed SRC (Service Related Concession) ticket. She has 05kgs of excess baggage. What will your course of action be?

Check-in Ms. Chase and charge her for the 05kgs of excess baggage

Check-in Ms. Chase, you do not need to charge for excess baggage as she is Emirates staff

Advise Ms. Chase to wait while you speak to the Emirates staff to get approval to waive the excess baggage.

Select the most appropriate boarding policy to be followed while boarding customers on an Emirates flight.

Class wise boarding

Zone wise boarding

First come, first serve basis

In case the boarding gate reader/scanner does not read the boarding pass, you must manually board the customer by using only the seat number.

True

False

Mr. Khan is travelling to Karachi via Dubai from your station. While boarding you notice that the customer has a large hand baggage. What document will you refer to, to confirm the destination to which you will tag the hand baggage.

Customer’s boarding pass

Customer’s baggage claim tag

Customer’s ticket

What information must you verify on the boarding pass, prior to boarding the customer in the system?

Name, Flight Number, Date & Destination

Name, Seat Number, Reference Number & Flight Number

Seat Number, Flight Number, Date & Destination

The Dubai Stop Over (DSO) package available to customers offers which of the following:

A wide choice of hotels and a 48 hour entry visa

A wide choice of hotels, bus tour package and 96 hour entry visa.

A wide choice of hotels and a 96 hour entry visa.

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