SDA SKILLS EXAM

A professional office setting with a customer service representative engaging in a phone call, interactive elements like charts and question marks floating around to represent skill testing.

SDA Skills Exam: Master Your Customer Interaction

Welcome to the SDA Skills Exam designed to sharpen your customer interaction skills! This quiz will guide you through various scenarios that you might encounter while engaging with customers.

You'll test your knowledge on our core values, effective responses to customer objections, and much more. Challenge yourself to excel in:

Customer Engagement
Problem Solving
Communication Skills

14 Questions4 MinutesCreated by EngagingWave574

What is your first & last name?

Customer says: "I'm not interested"... How do you respond?

Customer says: "I dont have time to talk (I'm at work/I'm driving etc.) call me back later... How do you respond?

Customer ask; "How much does it cost? I need a ballpark idea before meeting with someone" ... How do you respond?

The home doesn't populate on Google Maps. What are 2 other sites you should use?

What are our 6 core values?

In what time do you need to state the call is being recorded for quality assurance?

Before 1 minute

Before the end of call

First 30 seconds

You don't need to state it

Would you book this customer? : 345 S Ascot Rd, Waterford Twp, MI 48328

Yes

Looking at address in previous question: Is there any questions you should ask the CX? If so, what?

AT the same address as previous questions: After asking follow up questions CX states the 3 trees in front yard fell down in a storm in 2020 and they removed 1 tree in backyard. What actions should be taken to ensure QC and Design have accurate information?

Would you book this customer? 260 Rivera Terrace, Waterford Twp, MI 48328.. If no, why?

Cx doesnt know where to find KwH usage, how do you explain where to find it?

Customer says they wont be able to send the power bill. How do you handle this?

Do you have any feedback to help us build a more dynamic and efficient team?

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