Um Intake Care Knowledge Refresher
Um Intake Care Knowledge Refresher
Test your knowledge on Um Intake Care practices and compliance with HIPAA. This quiz is designed to refresh your understanding and improve your accuracy in professional healthcare communication.
- 11 engaging questions
- Multiple choice and checkbox formats
- Score tracking for your performance
WDE: HIPAA TRUE
690M88123
1639377336
What is your next step?
Ask for the facility/ provider's name
Ask for the NPI number again to make sure
If the provider is using profane language, how can you redirect the conversation?
Please bear with me I can transfer you to my supervisor
I can help solve your concern
I do apologize I need to release the call now
What is your CARE error if you still ask the NPI and Member's id even if it shows in WDE
R6- Efficient System Toll Use
R6 - Process Procedure Use
R6 - Privacy Tool Use
Among the situation given what is the good practice for placing call on hold?
Current tool we use to check HIPAA verifiers
Knowledge Library
NPPES
VDG
WCF
"I think you mentioned earlier that you have a Pre C on file" is this an appropriate statement?
Yes
No
It depends on the situation
How should we address our callers?
We can call them Ma'am/ Sir
We can call them by their first name
We can call them dear, sweetie so that there is a personal connection
If you forget to ask for the caller's call back number, but then you remembered to ask it at the middle of your conversation with provider is this a CARE error?
Yes
No
It depends
What is the passing score for Care?
100%
95%
96%
97%
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