Customer service

Customer Service Excellence Quiz

Test your knowledge about customer service and discover the qualities that make for exceptional customer experiences! This quiz covers essential aspects of customer service, from recovery strategies to effective communication.

Assess your understanding of key customer service principles
Learn about the attributes customers value most
Improve your skills in handling customer interactions

11 Questions3 MinutesCreated by HelpingTree42

What quality characteristics are important to your customers

Accuracy

Efficiency

Honesty

All above

Which steps involved for customer recovery

Extra step

Business problems

Problem solutions

None above

What is the organizational benefit of good customer service?

High efficiency

More job satisfaction

Key to survival & success

All above

What is the percentage of customer loss due to cheaper price?

19%

Example of reactive customer service

Rude

Uninvolved

Under deliver

All above

Choose the right expansion of "E" in the GUEST module

Excellent service

Explain features and benefits

Exact information

All above

Choose the the right style of communication to be used with customers

Submissive communication

Aggressive communication

Assertive communication

None above

Customer service is ?

70% attitude & 30% techniques

80%\20%

50%\50%

90%\10%

What is caring response?

Appreciating

Affirming

Assuring

All above

Good customer service depend on?

Place , promotion,price

People,process, product

Price, product, promotion

People,place, product

Customer service

Customer Service Excellence Quiz

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