Quiz 1

When a team achieves its performance goals regarding quantity, quality, and timeliness of work results, the __________ characteristic of team effectiveness is being demonstrated.

The potential advantages of group decision making include more knowledge and expertise being applied to the problem, more alternatives being considered, greater understanding and acceptance of the final decision, and more commitment among group members to making the final decision work.

Having the formal authority to approve or deny employees requests for job transfers, equipment purchases, overtime, or personal time off are examples of a manager's legitimate power.

Accommodation is a conflict management strategy may be used when an issue is trivial.

All of the following are types of position power EXCEPT:

Considering the framework outlined in the McGinn and Lingo article, the three types of power you can use to resolve tension are:

Ralph makes it a point to always offer help in technical areas in which he is skilled and knowledgeable. His subordinates trust his judgment, and follow his direction. What type of power is Ralph exerting?

In today's environment, research shows that managers and team leaders spend relatively little time dealing with conflicts.

The five stages of team development are forming, storming, norming, performing, and adjourning.

Len emphasizes cooperation and assertiveness in dealing with conflict situations in his department. Differences are worked through together so that everybody's concerns are addressed and everyone gains something in the end. Len uses which conflict management style?

Groupthink can be avoided by doing all of the following EXCEPT:

Which of the following are the main processes that lead to team effectiveness?

Team performance can suffer when:

The team decision technique of __________ asks everyone to respond individually and in writing to a basic question such as: 'What should be done to improve the effectiveness of this work team?'

Which statement about self-managing teams is most accurate?

If you heard from an employee of a local bank, "it's tradition here for us to stand up and defend the bank hen someone criticizes it," you could assume that the bank employees had strong _________ norms.

When a team decision requires a high degree of commitment for its implementation, a(n) ________ decision is generally preferred.

The indirect conflict management approach that uses the chain of command for conflict resolution is known as __________.

Which approach to conflict management can be best described as both highly cooperative and highly assertive?

Organizational politics occur in the ________ of an organization

House's path-goal theory of leadership assumes that a leader's key function is to adjust his or her behaviors to complement situational contingencies that influence the accomplishment of personal goals and organizational goals.

Complexity refers to the variety of things you need to pay attention to in the environment. The context of the market, environmental considerations, and social changes deal with the:

Radical change, or transformational change, results in a major overhaul of the organization or its component systems.

Functional departmentalization refers to the grouping of individuals by skill, knowledge, and action.

The central assumption behind the GLOBE theoretical model is that similar attributes and entities across cultures are most effective in organizations.

__________ are groups of individuals with a unique pattern of values and philosophy that is NOT inconsistent with the organization's dominant values and philosophy.

Leaders influence the culture of an organization by which of the following actions:

Values, underlying assumptions, and deep beliefs make up the ______ component of an organization's culture.

Managers cannot modify the visible aspects of culture, such as the language, stories, rites, rituals, and sagas.

Some of the tradeoffs in having control over an organization through centralization is:

What choice would you make if you were designing a mechanistic organization that functions like a well-oiled machine?

Which of the following involves the creation of guidelines so that similar work activities are repeatedly performed in a similar fashion?

The four dimensions of transactional leadership include all of the following EXCEPT:

Organizations with __________ possess a broadly and deeply shared value system that can provide a strong corporate identity, enhance collective commitment, provide a stable social system, and reduce the need for formal and bureaucratic controls.

In a business setting, a firm's system of shared actions, values, and beliefs that develops within the company and guides the behavior of its members is called its __________.

Which of the following set of conditions would require the narrowest span of control?

Engaged employees are more likely to help their colleagues when needed and volunteer to take on extra assignments. These actions are often referred to as:

Individuals who engage in voice likely have a

To help avoid the dangers of charisma, leaders should reduce _______

When Japanese workers start each day with the company song, this is an example of a(n) ______________.

In Lewin's four-part model of change, ____________ relates to putting in new reward systems and policies.

Getting into a market after a competitor has entered a market is a _______ change.

__________ are important because they are used to tell new members the real mission of the organization, how the organization operates, and how individuals can fit into the company.

Within which of the following major stages of a planned change implementation in Kurt Lewin's model would you place the 'creating a vision' step in Kotter's planned change model?

Tony is a manager at Tone Corporation. As a manager he can modify the __________ of culture, such as the language, stories, rites, rituals, and sagas.

The top management of the GreenBucks Hills Coffee Company has decided to serve beer and wine after 5 PM at its 3000 retail outlets in the United States, after research revealed a potential opportunity to attract customers between work hours and dinnertime. This is an example of which of the following types of change?

Which of the following emphasizes horizontal specialization, extensive use of personal coordination, and loose rules, policies, and procedures?

The corporate uniforms worn by UPS and Federal Express delivery personnel are examples of cultural symbols.

In North American companies, subcultures and countercultures may naturally form on the basis of ethnic, racial, gender, generational, or locational similarities.

Which of the following is not a key team input?

One of the key ways management influences the organizational culture is via the __________.

When teams accomplish more than the total of their individual members' capabilities, what occurs?

What type of power does a manager exercise when he or she offers pay raises, bonuses, special assignments, or compliments as incentives to subordinates?

According to the planned change model proposed by John Kotter, which of the following is the first step in implementing a planned change?

The performance advantages of teams over individuals are most evident in all of the following cases EXCEPT:

To begin understanding an organization's culture, it is often easiest to start with which of the following?

A product divisional form of departmentalization is the best organizational structure for a company that produces only one product but sells it in numerous geographical locations.

According to Kurt Lewin, before you make any changes, you should mobilize or unfreeze the organization to get it ready for change.

When issues are more important to others than to yourself or when you want to build 'credits' for use in later disagreements __________ may be used.

Three important levels of cultural analysis in organizations are:

When an organization faces greater dynamism in its environment, its managers should increase centralization of power so that they can closely monitor and control the actions of front-line employees.

Which of the following characteristics of a change leader is/are related to successful implementation of change?

In order to judge whether a change implementation has been successful, it is important to not only assess whether the intended change happened, but also to assess how the change affected the organization and the change agent.

According to John Kotter, in order to establish a sense of urgency for change, it is sufficient to have 25% of a company's management be honestly convinced that business as usual is totally unacceptable.

Observable culture, the first level of cultural analysis, refers to the way things are done in a particular organization.

Personal power resides in the individual and is independent of that individual's position within an organization.

Interestingly, strong subcultures are seldom found in high-performance taskforces, teams, and special project groups in organizations.

At IBM, the __________ culture would includes the unique stories, ceremonies, and corporate rituals that make up the history of the firm.

Among the major risks of creating a virtual or networked organization with part of the organizations activities outsourced to contractors, are theft of intellectual property as well as unethical practices and other wrongdoing by potential contractors.

To many researchers and managers, shared common values lie at the heart of organizational culture.

Your leader makes it well known that she doesn't have time for employees' personal problems. She doesn't really care who does the workÉso long as it is of good quality. Further, she sets high standards, lets you know if you are not maintaining a high level of performance, and doesn't care whose feelings are hurt as a result. She can be described as leader ______ in consideration and ______ in initiating structure.

__________ are groups of individuals with a unique pattern of values and philosophy that is inconsistent with the organization's dominant values and philosophy.

Radical change, or transformational change, results in a major overhaul of the organization or its component systems.

Legitimate power, or formal hierarchical authority, stems from the extent to which a manager can control subordinates' behavior because they believe the boss has the right to do so.

When Pat Smith was appointed as a change leader in charge of implementing a new sales process at WisTech Inc., she met with key sales managers, regional vice-presidents, and staff members and got their buy-in for the change. Which of the following steps in the planned change model proposed by John Kotter do her actions address?

Organizational culture often specifies when various types of actions are appropriate and where individual members stand in the social system.

Team cohesiveness tends to be low when members are similar in age, attitudes, needs, and backgrounds.

The member satisfaction criterion of group effectiveness means that members are sufficiently satisfied to continue working well together on an ongoing basis and/or to look forward to working together again in the future.

In many firms, the management philosophy is supported by a series of organizational rituals.

In order to judge whether a change implementation has been successful, it is important to not only assess whether the intended change happened, but also to assess how the change affected the organization and the change agent.

The formal study of change has been traced back to Kurt Lewin. Lewin developed a four-part model of change, this model includes:

In modern day organizations when change is implemented it is often a

What are the questions you can ask to determine if a change has been successful: select one or more

With the size advantage, larger firms often have a single dominant culture with a universal set of shared actions, values, and beliefs

With the meteoric rise of Apple after Steve Jobs' return to CEO, many people predicted significant troubles for Apple without its iconic leader. Furthering this notion, Apple experienced some struggles with a lack of new product offerings and a faulty map application. Many of these performance troubles were attributed to Jobs' successor, Tim Cook. This attribution of both success and failure to the failure to the leader of the organization is an example of what?

A cultural symbol is any object, act, or event that serves to transmit cultural meaning. True or false?

The major advantages of which of the following types of departmentalization are its flexibility in attending to the specific needs of different regions of the world?

A student from your college recently called you to ask for a donation. During the pitch, he said that a large percentage of undergraduate alumni have donated, and an even larger percentage of BHP alumni from your graduation year have donated. According to the six principles of persuasion, which two of the following is the caller using? ____ and______

Conflict as it is experienced in the daily workplace involves at least two basic forms...

An essential criterion of a true team is that the members feel 'collectively accountable' for what they accomplish.

The observable culture includes the unique stories, ceremonies, and corporate rituals that make up the history of the firm or a group within the firm.

Your boss sits down at one of the weekly staff meetings. She explains that there are tremendous challenges ahead for the company, beginning with developing a new marketing strategy. She says that she knows there have been some personal tragedies within the team during the past few months. But, she goes on to say that she cares deeply about each person and wants to publicly offer her support so that an effective decision can be made. According to Leadership That Gets Results by Daniel Goleman, your boss is exhibiting what style of leadership?

During a conflict situation Kyle is cooperative but unassertive with his employees. He tries to smooth over their differences but it only produces a false sense of harmony among them. Which type of conflict management style is Kyle using?

A number of studies suggest that the key difficulty with product development is the integration across all of the units needed to move from the idea stage to final implementation.

Avoidance involves pretending a conflict does not really exist

A manager from a different department smugly walks into your office and says that if you don't work the night shift for the next two months, he will ensure that you will not receive a promotion. This manager is using what source of power?

In a change management context, driving forces refer to those forces that prevent the implementation of organizational change.

Often, the language of a subculture, and its rituals and rites, emerge from the group as a form of jargon

High performance teams turn a general sense of purpose into specific performance objectives