Delivering Exceptional Patient Experience
Delivering Exceptional Patient Experience Quiz
Test your knowledge on patient experience and the factors that contribute to creating a positive environment in healthcare settings. This quiz covers various aspects of medical practice culture, patient satisfaction, and effective communication.
- Understand key elements that influence patient experience.
- Learn about different practice cultures.
- Discover how communication affects patient safety.
What factors contribute to patient experience?
Centric, satisfaction, engagement
Patient knowledge and understanding
Patient satisfaction and effective communication
Patient satisfaction and patient experience are not the same thing.
True
False
What are the three types of cultures most often seen in medical practices?
Patient Centric
Physician Centric
Reimbursement Centric
Employee Centric
Which culture means making decisions based on what is best for the patient?
Employee Centric
Patient Centric
Physician Centric
Who contributes to practice culture?
Executives
Managers and Supervisors
Front desk personel
All practice employees
What survey is used to measure patient experience?
CAHPS
SMG
PCS
ADA
How long is the average patient interaction?
1 hour
12 minutes
25 minutes
30 minutes
What percent of medical errors are the result of ineffective team communication?
31%
89%
54%
66%
Which of the following demostrate effective body language? (Select all that apply)
Avoiding eye contact
Open arms
Slow, steady breathing
Pause before responding
Interrupting the patient when they speak
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