ING Service Desk
Bitlocker & VPN Troubleshooting Quiz
Test your knowledge on troubleshooting Bitlocker and VPN issues with our engaging quiz! Perfect for professionals in the IT support field, this quiz consists of 10 multiple-choice questions designed to evaluate your understanding of common scenarios and solutions.
Whether you're refreshing your skills or preparing for certification, this quiz will help you:
- Assess your troubleshooting capabilities
- Learn effective problem-solving techniques
- Stay updated with current practices
I've forgotten my Bitlocker code - What does the Bitlocker code consist of?
6-7 Digit passcode
48 Digit code
Computer name
Computer build date
There are 2 entries for bitlocker recovery keys on AD, which one do you provide the user?
Entry with the earlier date
Entry with latest date
Provide computer name
Ask user if Win7 or Win10
My Network drive not showing up - What T/S can we do to resolve this?
Run CMD > gpupdate /force
Manually map the drives
Restart the machine
All of the above
The Appgate server address is missing, what is it?
Appgate.au.ingdirect.intranet
Appgate.ingdirect.intranet
Appconnect.au.ingdirect.intranet
Appconnect.ingdirect.intranet
I have a new phone and cant authenticate on appgate - What do we do for the user?
Remove user from PingID
Remove phone from PingID
Bypass user from PingID
Remove phone from PingID & Bypass user from PingID
User has a new phone & is working from home. After unpairing the device, how does the user set it up?
Through the QR code
Manually entering pairing key
Through the QR code and Manually entering pairing key both work
None of the above
User calls up but their account is disabled in AD - What can we do?
Enable their account as they are VIP
Advise user to speak to manager
Advise user there is nothing we can do to help
Enable their account as they are on exception list
Both B & D
User is not able to connect to VPN via Big-IP, Select correct TS steps (Multi-Choice)
Ask user to play youtube video
Ask user to connect to Big-IP
Try all 3 primary VPN servers
Bypass VPN Authentication for user
All of the above
Big-IP Says account is locked out - What can we do?
Check account in AD
Try changing vpn server
Wait 15 min and restart Big-IP
All of the above
Which is NOT a valid VPN server address?
Vpn.ing.com.au
Vpn.ingdirect.com.au
Vpndr.ing.com.au
Vpndr.ingdirect.com.au
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