Class Enrollments
Class Enrollment Knowledge Quiz
Test your knowledge on class enrollment procedures! This quiz will help you understand important guidelines and best practices when handling class enrollment inquiries.
- 10 multiple choice questions
- Score based on correct answers
- Immediate feedback on your responses
What button do we click to see who is eligible to enroll for a class?
Who to Enroll
When to Enroll
Whom to Enroll
Where to Enroll
Should we advise the caller of the discounts listed for a class?
Yes
No
Only if the caller asks/mentions a discount.
What button do we click to view the class dates, class times, and class location?
Sessions Information
Whom to Enroll
Log Referral
Enroll in Session
Where can we go to find instructions on what to do if the caller's preferred class date is full?
Advisor Call Handling Protocol
Cancellation Policy
Event Full
Closed Registration
Which call type do we select if the caller requests to un-enroll from a class?
Class Enrollment (Patient)
Class Enrollment (Caller)
Service or Class Info Only
Other
On what main tab do we collect payment for a caller's enrollment in a class?
Caller
Services/Classes
Facility
Payment
Before we un-enroll a caller from a class, we should always check the ...
Caller's due date.
Date of enrollment.
Reason why the caller is un-enrolling.
Cancellation Policy.
Do we log a referral to a class if the caller also enrolls for that same class?
Yes
No
Do we provide the instructor's name listed on the Sessions Information screen for classes?
Yes
No
Do we provide the room where a class will take place, or do we always advise the caller to check with the front desk?
Yes, we provide the room.
No, we advise the caller to check with the front desk.
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