Australian and New Zealand Consumer Law

Remember the following points when providing customers in Australia and New Zealand support under consumer law:

Please Acknowledge the following directives related to how to respond for these calls.

Thank you

Remember the following points when providing customers in Australia and New Zealand support under consumer law:

Please Acknowledge the following directives related to how to respond for these calls.

Thank you

Please Acknowledge that you understand this directive by selecting all key points.

Apple will evaluate claims on a case-by-case basis after the 24 month minimum coverage period.

Avoid using the term exception when discussing a customer’s support options under consumer law.

Refer to whole-unit replacement (WUR) devices as remanufactured; avoid using terms like new, used, or refurbished. HT204227 - AppleCare Dictionary Remanufactured product: A remanufactured product contains, at a minimum, a new battery, housing, and screen, if applicable. A remanufactured product undergoes the same assembly and testing processes as new Apple products. Any parts that have been previously used are equivalent to new in performance and reliability.

Helpful Articles: CP896 - SOP: Consumer Law Matrix CP536 - SOP: Handling Consumer Law Coverage HT204227 - AppleCare Dictionary

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Australian and New Zealand Consumer Law

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