Security Verfication
Security Verification Quiz
Test your knowledge on security verification practices in the workplace. This quiz is designed to challenge your understanding of protocols and improve your readiness to handle sensitive information.
- 10 thought-provoking questions
- Multiple choice and text responses
- Engage with real-world scenarios
Which one of the following is a security FAIL?
Did not void an answer when the employee proactively provided the answer to the verification questions
The employee is on the line, and they asked a third party for an answer when the agent asked the security questions. The information provided is correct.
The agent verified the HR employee or manager with their own profile before releasing sensitive information
How do we proceed?
Employee did not pass the automated verification, proceed after employee is secured via manual verification
Employee did not pass the automated verification, procced with the call
You cannot assist more than 1 employee in the same call
TRUE
FALSE
How do we proceed when we get a call like this?
Proceed with the call directly. IVR is secured, no further verification required
Proceed with the call upon receiving the correct PIN from EE
Proceed with the call upon receiving the correct PIN and manually verifying the call
If a caller from the virtual queue is secured via the IVR but they provide an incorrect PIN, what do we do?
EE passed IVR, proceed with the call directly, no further verification required
Ask EE to re-check the PIN they received and attempt to verify the PIN again
Manually verify EE and then proceed with the call
When verifying a date, if the caller replies ‘this year’ or 'this month' or when verifying an email, if the caller replies 'my first name', etc. It’s a security PASS
TRUE
FLASE
Which one of the following details cannot be released to HR or manager?
Restrictions/limitations for accommodation
Medical health condition
Case manager’s name, login and extension
Case number
It’s a security fail if you confirm an answer is correct or incorrect for verification questions before verification is completed
TRUE
FALSE
Employee provided the phone to someone else to speak on their behalf, ERC-DLS Agent has already verified security with the employee. ERC-DLS Agent proceeds with the call without asking for consent.
Security FAIL
Security PASS
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