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Salesforce Questionnaire - CSC

Create a professional and engaging illustration featuring a computer screen displaying Salesforce with customer support elements, such as a chat interface, a clock symbolizing auto-closure, and a help desk environment in the background.

Salesforce Auto-Closure Quiz

Test your knowledge on Salesforce's auto-closure functionality for customer cases with this engaging quiz!

Understand how auto-closure conditions work
Learn about the timer settings and workflow interruptions
Challenge yourself with focused questions

4 Questions1 MinutesCreated by ResolvingIssues324

What is the default auto-closure timer in Salesforce after you set closure condition on a customer case?

6 hours

12 hours

24 hours

48 hours

72 hours

96 hours

1 week

What is the condition to set the customer case on auto-closure?

Status: Solved

Status: On Hold Pending Customer

Status: Solved, Next Action: Expereo will monitor further before closing the case

Status: Solved, Next Action: Case resolved, Customer to confirm case closure

Status: Closed, Next Action: Case resolved, Customer did not feedback on case closure

Status: Solved, Next Action: Case is set for auto-closure

When will the auto-closing timer get interrupted on a customer case?

As soon as the SolarWinds node goes down

When the case gets an unprocessed message

When the case is released to the queue

When the Manager gets an escalation call

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