Salesforce Questionnaire - CSC
What is the default auto-closure timer in Salesforce after you set closure condition on a customer case?
6 hours
12 hours
24 hours
48 hours
72 hours
96 hours
1 week
What is the condition to set the customer case on auto-closure?
Status: Solved
Status: On Hold Pending Customer
Status: Solved, Next Action: Expereo will monitor further before closing the case
Status: Solved, Next Action: Case resolved, Customer to confirm case closure
Status: Closed, Next Action: Case resolved, Customer did not feedback on case closure
Status: Solved, Next Action: Case is set for auto-closure
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