Zendesk
Zendesk Mastery Quiz
Test your knowledge of Zendesk with our comprehensive quiz! This 10-question quiz challenges your understanding of ticket statuses, macro applications, internal notes, and more.
Whether you’re new to Zendesk or looking to refresh your skills, this quiz is for you!
- 10 multiple-choice questions
- Immediate feedback on your answers
- Learn best practices for ticket management
Which are all the possible ticket statuses?
Open, closed and pending
New, open, solved and pending
Open, solved, closed, pending and hold
New, open, pending, solved, closed and hold
When submitting a ticket, which options should always be filled out?
Requester, assignee, category, reservation and country
Assignee, category and country
Requester, category and reservation
Reservation, assignee and country
What is the correct way to apply a category?
Selecting the category from the drop down menu on the left sidebar
Typing the word "Category" on the internal notes
Selecting the proper category macro from the "Apply macro" menu
Category is not necessary
Which tool opens the ticket after a certain amount of time?
ZingTree
Deadline
Red Talon
Internal notes appear as yellow and public ones as white
True
False
Which information should a complete internal note have?
Verification, user, reservation and solution
User, reservation, related tickets and problem
Verification, user, reservation, related tickets, problem and solution
Can we still work on a ticket that is Closed?
Yes
No
When placing a deadline, how should we submit the ticket?
New
Open
Solved
Pending
If we apply a wrong macro, we should refresh the page to avoid placing incorrect tags
True
False
How should we submit a ticket if we sent a public reply and no further action is needed?
New
Open
Solved
Pending
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