Knowledge
Cruise Knowledge Challenge
Test your knowledge about cruise reservations and guest services with our engaging quiz! Whether you're a seasoned professional or just looking to brush up on essential facts, this quiz is designed for you.
- Multiple choice questions
- Immediate feedback on your answers
- Perfect for training and self-assessment
What are the Unknows we have to check on every call?
DOB, TBA, NTC, Table size
DOB, Names, CTZ, Table size
DOB, Zip code, email address
If the DG/TP has to repeat themselfs can it be penalized?
No, since it could happen any time
Yes, under Professionalism
Yes, under Efficiency
The guest stated that she went online to reserve another stateroom but wasn't seeing any and wanted to know if the ship was sold out as she was interested in reserving a cruise. Can we provide assistance on this scenario?
Yes
No
Not sure
Is it necessary to add the NM code and advise the caller names must match travel documentation when making a correction of 1 letter on the name?
Yes
No, since it is only a correction not a name change
Not sure
Do we need to leave detail remarks on every call?
No, only when critical informaiton is discussed
Yes on every call
Depending on the scenario
Direct guest David booked in reservation number 8987108 called in to book shore excursions, also provided reservation number 8989173 which is a third party reservation booked through a travel agency, David is not a guest listed in that reservation nor an authorized person. Can we provide information to DG?
No
Yes
Not sure
Regarding Anthem of the seas, on which dining can we find American Icon & Silk?
Is not offered any more
Traditional dining
Flexible dining
How much is the fee that we charge when they are bringing a bottle of wine onboard?
$15
50$
Deppending on the bottle
Travel agent asks if 4th passenger needs to pay full price as the date of birth has changed and KSF promotion no longer applies to it. We advised that the system did not recognize the age and it did not change anything. Can this be penalized?
No, since it was an issue with GUI
Yes, we need to contact resolutions to resolve the issue
Not sure
Does RCTP applies to any guest or does it have restrictions?
Yes only to USA ctz
It can be added to anyone
Deppending on AON
The guest asked for the amount of payment made on each card of which csa stated that he wouldn't have the information as the booking was cancelled already. Can we provide the information or agent followed a correct procedure?
Yes, we can check the information on remarks
Yes, we can send an invoice
No, since booking is cx
Can we filled proactively with a Y the NTC field without obtaining confirmation from the caller.
Yes, since we are doing the extra mille for the DG
No, since we are entering wrong information
Yes, it is easier for the caller
The days on which the courses will take place are?
On the first por of call
On the ship pools
May vary by ship
What do we need to let the Caller know about table for 2?
Tables are limited
They need to check on board
Nothing, just update GUI.
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