Customer Verification Journey Part 1
Customer Verification Journey Quiz
Test your knowledge about the essential roles of the Customer Verification Team at WHG! This quiz covers everything from compliance regulations to customer identity verification.
Make sure you understand the guidelines and processes that are crucial for responsible gaming.
- 10 engaging questions
- Multiple-choice format
- Learn about KYC and more!
What is the Customer Verification Team of WHG do?
A. The Team is Responsible to ensure all customers are legal of Age to use our Gaming Products and Services
B. The Team is Responsible to check if Customer has Money to Gamble
C. The Team is Responsible to ensure all Customers are Responsible in their Gambling Issues
D. All of the Above
When did the Customer Verification Team Started where in it is in Compliance to the Gambling Commission and Gibaltar Regulatory Authority Guidelines?
A. 2005
B. 2006
C. 2004
D. 2020
Which of these External Sources are needed for Customer Verification Risk Team provided via Sphonic Platform?
A. GBG
B. Aristotle
C. TransUnion
D. Call Credit
D. A, B, C
E. A, D, C
F. B, C, D
G. A, B, D
Customers must have matching Account details; the Name and Date of Birth verified before they can proceed to Bet or Access their Account?
YES
NO
When a customer fails the automated check they will receive an email asking them to submit documents for verification. This will be followed up with further email, will the account remain suspended?
YES
NO
Vince made a deposit of 20 pounds dated November 1 2019. He placed a bet and won a total winnings of 50 pounds. He then made again a bet and lost 40 pounds which left a 10 pound balance on his account. However, confirming vince made changes on his DOB and he is considered underage upon registration. Today, it has been confirmed that he was underage. How much should be refunded to vince?
A. No Refund
B. 10 Pounds
C. 20 Pounds
D. 50 Pounds
E. 40 Pounds
F. No refund since he is already Legal of Age
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