Customer Verification Journey

An informative and professional illustration depicting customer verification processes, regulatory compliance, and gaming industry standards. Include elements like identity documents, digital security symbols, and a gaming environment, all conveyed in a clear and engaging style.

Customer Verification Journey Quiz

Test your knowledge about the Customer Verification Team and their crucial role in ensuring safe gaming experiences. This quiz covers essential aspects of customer verification and regulatory compliance.

  • Understand the responsibilities of the Customer Verification Team
  • Learn about document validation and identity checks
  • Discover the importance of KYC (Know Your Customer)
10 Questions2 MinutesCreated by VerifyingData021
What does the Customer Verification Team do?
A. The Team is Responsible to Ensure all Customers are Legal of Age to use our Gaming products and services.
B. The Team is Responisble to ensure all Customers have money to Gamble.
The Team is Responsbile to ensure all Customers are responsible to their Gambling Issues.
D. All of the Above.
When did the Customer Verification Team Started - in Compliance to the Gambling Commission and Gibraltar Regulatory Authority Guidelines?
A. 2004
B. 2006
C. 2019
D. 2005
Is the Team Responsible also to check also customer's identity? (KYC)
A. No
B. Yes
Which of these External Sources are needed for Customer Verification Risk Team provided via Sphonic Platform? (Choose all that Applies)
GBG (ID3)
TransUnion
Call Credit
Aristotle
Experian
Sphonic
Automated Scanner
Customers must have valid matching documents (Name & Date of Birth) before they can proceed to Bet or Access their Account?
A. Yes
B. No
When a customer fails the automated checks they will receive an email asking them to submit documents for verification. This will be followed up with further email, will the account remain suspended?
A. Yes
B. No
Is Customer Verification also related to Document Validation?
A. Yes
B. No
Vince made a deposit of 20 pounds dated November 1 2019. He placed a bet and won a total winnings of 50 pounds. He then made again a bet and lost 40 pounds which left a 10 pound balance on his account. However, confirming vince made changes on his DOB and he is considered underage upon registration. Today, it has been confirmed that he was underage. How much should be refunded?
A. No refund
B. 70 pounds
C. 10 pounds
D. 20 pounds
E. 50 pounds
F. No refund since he is already legal of age
Customer Verification (CV -EN) handle Non EN accounts?
A. Yes
B. No
C. Yes, it depends on the country of the account
D. Yes, it depends on the language code of the account
What does KYC stands for?
A. Know Your Census
B. Know Your Checks
C. Know Your Customer
D. Know Your Chicks
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