Live Customer Care Quiz
Live Customer Care Quiz
Test your knowledge and skills in live customer care with our engaging quiz! Discover how prepared you are for a rewarding work-from-home career in customer service.
Key Features:
- Assess your customer service skills
- Learn about the key competencies required
- Find out how well you can handle real-world scenarios
Have you ever work from home?
Yes
No
Have you work with Arise before?
Yes
No
Are you able to work from home with out distraction?
Yes
No
When dealing with a customer face to face, the first thing you should do is?
ask how you can help them
Greet them
smile
When a customer calls to resolve an issue, the best customer service representative will be...
The one who resolves the problem the quickest
the one who shows they understand and are committed to resolving the problem
the one who gets the best feedback
When talking to a customer on the phone, you should...
Interrupt them as soon as you know the solution to their problem
tell the customer you don't know the answer and can't help them
Listen to them, then repeat their concerns back to them before offering a solution
Good customer service always involves...
Actively listening to the customer's concerns
telling the customer whatever they want to hear
enforcing the rules of your company
The best skill to have as a customer service representative is...
knowledge of the company
patience with the customer
Empathy for the customer's situation
all of the above
When a customer complains you should always...
defend your company
apologize
make excuses
When dealing with a customer face to face, which way do you communicate with them most?
with the words you say
with the tone of your voice
with your body language
Which of these choices best describes you?
I need to go to school and get my degree
Make a lot of money working from home
I would love to find a new game to play.
I'd like to earn extra money by taking surveys online
Spend time with family
Background check is required for this oppourtunity are able to pay $7.95 it take 24 to 48 hours to receive a respond for the background check....
Yes
No
Some client required you to do the minimum of 15 hour a week are you able to provide this request?
Yes
No
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