IHG Knowldege Builder

How many IHG Blackouts does each property get per year?

What is the best practice to close out a single rate category for a certain date?

Edit the rate category blackouts in Concerto

Edit the IHG blackout dates in Concerto

What is the best practice for closing multiple rate categories over high demand dates?

Add the dates to each rate category you would like to blackout

Add IHG Blackout Date and ensure the rate category is included in IHG blackouts

Rate Category

Specific to a company or rate plan

Can be applied to multiple companies or rate plan

Rate Code

Specific to a company or rate plan

Can be applied to multiple companies or rate plan

When trying to load a new LNR and the company does not yet exist in HCM, I need to....

Use another company name/rate category

Submit a request in HCM for the company to be built out

Use a miscallenous rate category

Tell sales to build it

How do you modify rate information for a KNR?

Reach out the KAD and fill out rate loading form.

Submit in HCM

You can't

Wait for RFP Season

What minimum percentage of rooms are you required to offer each day redemptions?

What percentage occupancy must you achieve to get reimbursed for redemption ADR?

96%

98%

95%

99%

True/False: IHG Members rate is 2% and cannot be changed at the property level.

True

False

For extended stay IHG properties, what are the extended stay tier rate codes? (select all that apply)

IYEXT

How do you change your extended stay rates?

Modify each extended stay rate tier in Concerto

Submit to channels@ihg.com

Modify IYEXT rate category in Holidex

In Opera

True/False: The booking link builder in HCM can be used for Corporate Accounts, Groups, or Packages.

True

False

Daniel sets his hurdlepoint at $125 with his BFR at $150. Will guests be able to book the hotel through Expedia if commission is 20%?

Yes

Do IHG hurdlepoints take into account commission?

Yes

Can you close out the IHG owners rate?

Nope, sorry.

Yes, forget them!

True/False: You can change your cancellation / deposit policy for a high demand date by emailing channels@ihg.com.

True

False

A LNR is priced at $129 which is set up to "yield at own value". On Tuesday, BFR is at $179 and HP at $140. Will this LNR be bookable?

Yes

A LNR is priced at $109 which is set up to "yield at best flex". On Wednesday, BFR is at $149 and HP at $115. Will this LNR be bookable?

Yes

What is the difference between product class 1 and product class 2?

Room Types

Yield Value (NLRA/LRA)

Rate Categories

Rate Codes

Are product classes important when setting hurdle points?

They aren't, we should set PC1/PC2 hurdle points the same

Yes, if we dont set a higher hurdle points for PC2 so its relative to the upcharge.

How do you change your advanced purchase discount?

Change the rate code in Concerto/Holidex

Email channels@ihg.com

You can't

Change the rate category in Concerto/Holidex

How do you change your advanced purchase booking window?

Email channels@ihg.com

Change the rate category in Concerto/Holidex

Change the rate code in Concerto/Holidex

You can't

How do you add a selling limit to a rate category?

Changing the rate category in Concerto/Holidex

Changing the Rate Code in Concerto/Holidex

Email channels@ihg.com

You can't

Ryan just built a new value add package for his property, however, the rate category is not displaying on brand.com What does Ryan need to modify to have the rate display?

Rate category

Rate code

Sell strategy

Yield Value

How do you submit STR Comp Set Changes?

Email Franchise Service Support Director

Email channels@ihg.com

Submit in HCM

Call STR

To update content on brand.com and other channels, it is best practice to....

Edit each channel individually

Submit the change in HCM as a one time coutesy and sell the client on our digital strategy program.

Tell the client we don't do that.

Ask Grace

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