Phase 3 Assessment - NA ALM3
Which NetBackup component manages and allocates device and media resources required for NetBackup operations?
The master server
The media server
The NOM server
The EMM server
Which of the following are the NetBackup Components? (Choose Two)
Master Server
Media Server
Storage Server
Catalog Server
Which of the following are the different vendor products in Backup? (Choose which ever is applicable)
IBM ITM
HP Data Protector
Symantec Veritas Backup Exec
Veritas Netbackup
Policies Consists of
Attributes
Schedules
Clients
Backup Selections
All of the above
Which of the following devices are used for storing the backup data?
Tape
Disk
File
All of the above
Which status code indicates that the backup was partially successful?
0
1
2
3
Users can initiate backups and archives using the Backup, Archive, and Restore interface on the client machine.
True
False
Which of the following application integration are available in Netbackup?
MS SQL SERVER
ORACLE
MS EXCAHNGE SERVER
MAIN FRAME Server
The Opscenter is _______ interface for remote NetBackup management.
Server
NBSL
Reporting Service
Web Console
What is policy?
Is a set of Rules that NBK follows when backing up clients
Policy consists of which client needs to be Backup
What data needs to be backup
All the above
Where do we monitor the backup jobs
Netbackup Administration console
Storage pool
Backup pool
Scratch poll
What is status 50
Client Backup Aborted
Cannot connect to Client
None of the requested files backup
Termination requested by administrator
What is status code 150
Client Backup Aborted
Cannot connect to Client
None of the requested files backup
Termination requested by administrator
Which status code indicates that the backup was successful
0
1
2
3
Basic troubleshooting steps when backup of client failed
Ping
Tracert
Traceroute
C drive space
VSS writers
All the above
Which kind of backup types we use in Netbackup? (Choose any two)
Differential incremental
Full
Differential
Incremental
What is full backup
Includes full system backup
Which will includes the backup of files which are modified from last successful backup
The backup will initiated from user side
After successful completion of backup the data will be deleted by NBU in the Source Client
What is Differential Incremental backup
Includes full system backup
Which will includes the backup of files which are modified from last successful backup
After successful completion of backup the data will be deleted by NBU in the Source Client
The backup will initiated from user side
What is user backup
Includes full system backup
After successful completion of backup the data will be deleted by NBU in the Source Client
The backup will initiated from user side
Which will includes the backup of files which are modified from last successful backup
What is archive
Includes full system backup
Which will includes the backup of files which are modified from last successful backup
The backup will initiated from user side
After successful completion of backup the data will be deleted by NBU in the Source Client
What are different types of backups? (Choose which ever is applicable)
Full backup
Differential Incremental.
User backup
Archive
All of the above
What is backup
Copying existing data from pen drive
Copying of Existing Data from server
Copying data from hard disk
Copying data from storage
What is restore
Recovering data from backup copy
Recovering data from storage
Recovering data from pen drive
Recovering data from disk
Which schedule types do not apply to automatic backups
Full Backups
Differential Incremental or Cumulative Incremental Backups
User Backups or User Archives
All of the above
What are the Server Monitoring tools and purpose of the tool
HP OV – doing validation , VROPS- monitoring alerts for 4 cores and BSM tool for Canla UPS activity
HP OV – receiving 4 core alerts , VROPS -monitoring alerts for 3 core and BSM tool for doing validation and Canla – receiving alarms to generic mail box
HP OV – receiving UPS alerts , VROPS -monitoring alerts for 4 core and BSM tool for doing validation and Canla – receiving alarms to generic mail box
What is the SLA response and resolution time for P1 & P2 tickets
P1 response time 10mints and resolution time is 3 hours & P2 response time is 30mints and resolution time is 5 hours
P1 response time 20mints and resolution time is 4 hours & P2 response time is 30mints and resolution time is 6 hours
P1 response time 30mints and resolution time is 4 hours & P2 response time is 30mints and resolution time is 8 hours
There is no response time for P1 and resolution time is 3 hours & P2 response time is 30mints and resolution time is 5 hours.
What types of tickets are we informing to on call numbers and when do we need to involve this activity
We are calling for all types tickets without receiving any confirmation from server teams
We are calling for only P1 and P2 tickets without receiving any confirmation from server teams
We are strictly calling for only P1 and P2 tickets after receiving confirmation from server teams
D. We are calling for all types of tickets after receiving confirmation from server teams
What will you do if you receive a request for doing call out for P3 tickets from server team
We will not involve in this activity
We are doing call out for this request
We will inform L3 team about on call procedures
None of the above
Which tool we are referring for avoid duplicate tickets and what is the format
BSM tool and format follows as * Server name *
ITSM tool and format follows as $Server name *
ITSM tool and format follows as *Server name$
ITSM tool and format follows as $Server name$
If the Citrix link is not working, being a monitoring member what will you do
Will notify to Honeywell SD team
Will notify to Honeywell MOC team
Will notify to Citrix team
None of the above
How will you give the continuity support if the Citrix link is not working
By using Honeywell Virtual private network profiles (VPN) in DCE server
By using Honeywell Virtual private network profiles (VPN) in DCW server
By using Honeywell Virtual private network profiles (VPN) in Capgemini desktop
By using Honeywell Virtual private network profiles (VPN) in Oracle virtual machine
None of the above
Being L1 Monitoring members what will you do If ITSM tool is not working
Will notify to Honeywell MOC team
Will notify to Capgemini Honeywell server support team
Will notify to Canla Service desk
Will notify to Honeywell Service desk
When you are in part of the shift, if you received too many service ( 50-100)alerts from multiple site scope what will you do ?
As a monitoring member , without doing validation of any alert will notify to Honeywell Service desk for taking next level actions
As a monitoring member , without doing validation of any alert will notify to Canla Service desk for taking next level actions
As a monitoring member , without doing validation of any alert will notify to server support teams for taking next level actions
As a monitoring member , doing validation for few alerts and will check if it is genuine or false alerts then will notify to Honeywell MOC team for taking next level actions
What will you do if you are getting too many ( 70 – 1000+) continues alarms from particular UPS
Will notify issue to Honeywell SD team and will ignore alerts
Will notify issue to Canla SD team and will ignore alerts
Will notify issue to Canla SD team and will disable monitoring DL
Will notify issue to Canla SD team , will disable monitoring DL then will inform to lead on this
Will notify issue to Canla SD team and will disable monitoring DL
When you get no data for server alerts on BSM tool which team do we need to inform
Canla Service desk team
Honeywell Service desk team
Server support team
Honeywell MOC team
Which team do you need to contact if BSM,VROPS tools has issue
CANLA service desk
Honeywell service desk
Honeywell MOC team
Server team
What is the priority of ticket for DISK,MEMORY and monitoring failure alerts
P1
P2
P3
P4
When a UPS has a battery fault and needs to be replaced which ticket need to be created during the battery replacement
Incident ticket
Problem Ticket
Change ticket
Request ticket
While creating a P1 or P2 incident ticket for heartbeat failure alerts on BMC remedy, which option do you select under Incident type:
Infrastructure restoration
Infrastructure event
Infrastructure incident
Infrastructure
What will you do when the alert utilization is fluctuating in BSM tool
Will wait for 10mints till the utilization reaches to above monitoring threshold values
Taking immediate action
Will wait for 10 mins then will take the actions as per the utilization information at 11 mint
Ignoring the alert
What action you need to take when you receive this alarm from UPS. Warning Events - UPS: On battery power in response to an input power problem
Contact CANLA service desk
Contact Honeywell service desk
Contact Honeywell MOC team
Contact APC vendor support
What action you need to take when you receive this alarm from UPS Critical Events - UPS: A Battery fault exists
Contact CANLA service desk
Contact Honeywell service desk
Contact Honeywell MOC team
Contact APC vendor support
If both jump servers are not working what is the alternate option to continue with our operation. Choose multiple options
Inform to Wintel team
Connect to Oracle VM and use Honeywell VPN to continue your work
Inform to Service desk team
Inform Citrix team in case of Citrix link issue.
On VROPS tool how to check Disk utilization for specific drive on a server
Metric chartsàDisk space
Metric chartsàGuest File system stats
Metric chartsàDisk space Reclaimable
Metric chartsàDisk space Total usage
What will be the status of tickets that can be added directly to alert annotation instead of creating new one on BMC Remedy
Assigned, In progress, Pending
Assigned ,Closed, Resolved
Assigned, Cancelled, Resolved
What do you do when you receive a tech bridge call for Wintel
Inform Wintel team about the ticket through chat
Check Tech bridge details in ticket, Inform Wintel team through chat, send tech bridge details through mail
Just drop a mail to Wintel team with tech bridge details
What you do when Service desk requested to join tech bridge call from L1 server monitoring team
Accepting their request
Rejecting their request
Inform to server teams
If you receive other than four core alerts in HP OV console what will you do
Ignoring those alerts with taking proper actions and ownership
Will check with Servers teams for taking the actions
Will inform to Honeywell MOC team
What type of priority alerts did we received to VROPS tool
Critical , Minor , Major , Warning
Critical , Risk , efficiency, Warning
Efficiency, health , Critical
Efficiency, health , Risk
MOD and DOD stands for
Master of development and Department of development
Major of Development and Department of development
Ministry of development and Department of development
None of the Above
MOD and DOD belongs to which locations
DOD belongs to UK and MOD belongs to US
DOD belongs to US and MOD belongs to EMEA
DOD belongs to Latin America and MOD belongs to Canada
MOD belongs to UK and DOD belongs to US
If we dont receive any alerts in the monitoring console for more than 30 mins, what will be out next step of action.
Will wait till the alerts appears in monitoring console
Will inform to Honeywell SD team
Will inform to Honeywell MOC team
Will inform to Honeywell MOC team and will share same information to all Capgemini delivery leaders
What are the advantages for Structure ware application
There is no advantages of this application
We can see UPS device
Its central application so we can see all UPS inventory
It’s not central application so we can see only single UPS
What will you do when you receive any P1 and P2 call for Canla issue from Canal SD
As we do Monitoring we will not take care if this
Will Ignore
Will inform to respective stake holders
None of the above
What will you do if any incidents are assigned to GBL-GBL-MONITORING queue
We dont monitor this queue
We will inform server team
We will inform Honeywell MOC team
None of the above
During which activity we use “ core “ word
Dell OMSA
IBM Directory
Both DELL OMSA and IBM Directory
Canla Operations
35. What will you do if you find any UPS device showing as end of life and end of support
We dont take care of this and hence will ignore it.
We will inform to server teams
Will inform to Honeywell MOC team
None of the above
When do we run the Major Incident update from L1 team.
If we don't receive alerts for more than 15 mins in the monitoring console
If we don't receive alerts for more than 30 mins in the monitoring console
If we don't receive alerts for more than 1Hr in the monitoring console
We are not responsible for Major Incident and will ask the Server team to take care of it.
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