Vaping Knowledge Level 2
If a customer asks for a vape juice, and they don't have their device, what must you do?
Give them Nic Salts because its universal
Ask what device/coils they use and what wattage they run their device at
Select 5 devices with adjustable wattage.
NFIX Pro
Caliburn G
Caliburn X
Nord Pod Kit
Nord 4
Nord 2
Luxe Q
Morph 2
What are signs that a coil is burnt?
It smells burnt
It looks black
The pod its in is leaking
The liquid is darker that when you first put it in
The coil produces more vapor
How many types of pods are there for the XROS devices?
2
3
4
Is 0.33ohm a high or low ohm coil?
Low
High
What is "Sub-Ohm" Vaping
Vaping with a coil with a resistance below 1.0ohm
Cigarette Style vaping
Vaping with your friends
Dry Herb Vaping
Select multiple: What are some good features of the device to mention to customer when selling them a vape?
Adjustable wattage
Takes multiple types of coils
What type of charger it takes (USB-C or USB-A)
How to turn device on and off and adjust wattage
Battery life (mAH)
What does a coil do?
the coil is responsible for heating the e Liquid in your device and turning it into vapour.
The coil burns the juice creating smoke
If a customer brings in a vape, and the display says "Ohms too low", what does this usually mean?
They are on the wrong setting
The coil is faulty
They are using the wrong coil
The coil needs to be replaced
How do you tell the difference between a Nord coil and a RPM coil?
RPM Coil has red O rings and Nord are just silver
Nord is bigger than RPM
If you are unsure of what coils a vape takes, what must you do? Select Multiple
Ask the name of the device, look it up on the Shosha website and check
Look on the filling flap
Panic
Call head office
Just give them a random coil, they wont know.
Try and scam them by asking for their eftpos card and take a photo of the front and back
Slip a $5 note in their pocket, and whisper in their ear "You don't tell anyone about our little secret."
Seduce them into buying the volcano hybrid vaporiser
Don't give them options, just grab what they have and RUN.
Tell them you have a bomb strapped to you. If they dont leave immediately, the bomb will detonate and leave you both limbless.
Select Multiple . A customer has a complaint. They bought the device 4 months ago. What must you do?
Tell them the warranty is only three months and there is nothing we can do.
Offer them alternative options such as changing the coil, or not charging the device overnight.
Replace the device just make sure to make a proper complaint
Give them a brand new setup and apologize for the inconvenience
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